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BlackPony
New Participant
June 14, 2025
Question

Need to reset my meta quest

Hi,

I got my meta quest by my ex partner. he is still the primary account and im the second one. I have trouble my quest so i want to delet him or reset my quest so i can be the only account on it. 

I cant seems to find a way to do it., Any help ?

    2 replies

    DasBearski
    DasBearski
    Honored Contributor
    June 14, 2025

    He should remove the device from the account and you will need to factory reset the device then log in with your account.

    All games owned by your ex’s account that you played will be inaccessible until you buy them on your account.

    I know just enough about tech to look like I know what I'm doing.
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    June 14, 2025

    Hi there BlackPony,

     

    We see you are having some issues with becoming the primary user of your device.

     

    If you send us a private message we will be more than happy to assist you further.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing back from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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