Inspiring

Solved

New Firmware Broke 3rd Party link Cables

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https://www.reddit.com/r/OculusQuest/comments/1me9wa1/anyone_elses_charging_break_with_that_update/

ok so after the new firmware update 3rd party link cables disconnect and reconnect rapidly like in the reddit video. i have the same cable i had one for probably 2 years with no issues then one day it just died so i ordered a back up when i ordered the new one so i have the one i have been using with no issues and a brand new charge and play link cable both are now showing the same issue as in the video i get a rapid connect and disconnect from my pc. That reddit post is a day old and already has 100plus upvotes and comments of people having similar issues. That is also not the only post showing this new issue. I understand that meta doesnt support 3rd party cables or devices blah blah blah. When hundreds of users use a charge adapter or cable you dont make it not work one day. Tesla isnt goin to disable charging using an adapter at a power station cause they want you to use their car. I tried talking to chat but they sent me here to make a post so maybe a dev can see it and do something if you need any info or other tests done im happy to help i have both meta brand link cable and charger and 3rd party cables so i have confirmed that it doesnt happen with the link cable it is only happening with charge and play cables. My reason for using a charge and play cable is all the melted ports ive seen. That amount of heat is due to pushing large amps into the device to bring voltage back up to battery norm once norm battery is reached it trickle charges amperage into the device to keep it at full. That huge pull from low to high is what causes all these melting port issues so i have always kept my quest full be that with a battery pack that pushes enough power or a link charge cable with the meta charger plugged into it. Again if there is any way i can help i would be happy to test or sign up to be in a beta program testing pcvr specifically not the meta worlds crap lol.

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Topher420247Answer

Inspiring

i just posted this big blurb on the reddit post in response to the op hopefully it will help you as well.

ok so i wanted to go fly so i figured what could it hurt to try right.....so i used https://www.meta.com/help/quest/software_update/ it wanted a connection to the q3 while it was in sideload mode. the white charge cable that came with the quest wasnt showing up but when i plugged in the 3rd party cable with no charger attached i got stable connection again. So i installed the firmware it offered being the same v79 but this time when it came on it connected to the pc fine so i plugged in power to the cable and tested vr and got a link and started condor 3 was able to get into glider and fly so thought ok maybe this is a solution lets unplug and see if it all still works on a fresh connection.....heres where things get weird if i leave the power plugged into the cable and plug it into the quest dingdingdingding over and over with what seems like no end, but if i remove power from the 3rd party cable plug it in i get a few dings sometimes 3 sometimes 5 or 6 but it stops and gets a connection..... if i then apply power it keeps connection and says charging. im thinking that with the power disconnected the quest is draining whatever circuitry is in the charge plug in section of the cable and once its drained it makes a connection. once the connection is made power can be reapplied. try this connection method and let me know what you get and if that doesnt work try reinstalling firmware idk why but now i can get a connection and go play

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skurtfs

New Participant

That's my reddit post. Thanks for sharing it here. Super frustrating, I've ordered the official Quest cable and it arrives on Tuesday. Honestly though if it turns out they've blocked 3rd party things I think I will get rid of my Meta headset and look elsewhere for my VR experience. Can't support corporate greed like that, the price of the official cable is absurd and 3rd party options should be allowed for people who can't afford them.

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Topher420247Author

Inspiring

probably helps to reply to you so you get a notification huh

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Topher420247Author

Inspiring

thanks for making the vid im having same issues and i worked customer service so i know it doesnt get fixed if it doesnt actually get reported correctly can you share the link to this post into your reddit post with an edit so that everyone from there can come push the button here and make them aware that this is a major issue and we want it fixed cause im with you if they broke charge and play then im goin bigscreen and never goin back i hate using the controllers for anything other than beatsaber anyway.

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yodaui

New Participant

The latest update has also broken my INIU Link Cable (which has worked GREAT for the 18 months I have owned it.) I'm on version 79.1031. This whole version 79 has been wonky. I kept getting install prompts for 79.x and after a reboot, it would still get an install prompt for the latest v79.

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Enyak

New Participant

Same problem for me, already was in contact with support but they couldn't fix it. Tried factory reset and sideload updating the software via support. Weirdly I can't even connect the Quest 3 to my PC using the official (short) link cable anymore, it rapidly connects / disconnects. This started on thursday after an apparently automatic software update on the Quest 3.

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Pitrell

New Participant

Same here. With Tiergrade Link Cable and INIU Link Kabel

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Swatmat

New Participant

same here, GG meta

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Randallyz450f

Up and Coming

sorry to say its not only 3rd party cables. i have one of the meta quest optical cable and it does not work either. looks like meta broke the PCVR and its really flaky now

MetaStoreHelp

Community Manager

Hi Randallyz450f,

We understand that after performing firmware update on your Meta Quest, you are unable to charge your device smoothly and it has rendered your Meta Quest Link cable inoperative. We would love to help you out with these issue, so you can get back to a seamless PCVR experience ASAP!

We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message".

Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

Randallyz450f

Up and Coming

i already have a open support ticket with you guy since last week. i have sent screen shots and info. Done all your suggestions, tested with 3 Quest headsets, and 2 separate computer. feel free to look up my ticket and help if you can.

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Swatmat

New Participant

Tried this method, still doesn't work, headset continues to connect and disconnect every second

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Grumph

Participant

Same for me: INUI cable link broken after 79 update. If connected with a simple usb cable, PCVR works but now, headset can not be connected to PC and simultaneous charging

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Memturbo

New Participant

I also have the same problem my quest was working perfectly on v78 I was playing HLA

I've been waiting to try the new navigator, so I checked for an update but got nothing,

I then checked PTC and got the v79 update and immediately after it reboot the usb started connecting and disconnecting constantly. I found the above solution and tried it by unplugging charger to my powered usb to pc cable and plugging it back in

and at first it worked but I got a notification that the usb device was not powerful enough

to keep it full, and now this is where I've been for a month since I updated.

Also, I got a used quest 2 today and it updated to v79 and got the new navigator!

But my New Quest 3 STILL DOES NOT!

MetaStoreHelp

Community Manager

Hello there Memturbo!

We came across your post and would like to offer support with your Quest link cable.

We would recommend using the Meta Quest Link Cable that came with your headset or that you can find on our website, for the best VR gaming experience.

Once you have acquired this and are still having the same issue, please reach out to our support team and we would be more than happy to help you with this.

We wish you a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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