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Moleychap
New Participant
December 6, 2024
Solved

New Meta Quest 3s stuck on applying software update

Hi,

Hoping someone can answer my question below as currently frustrated with new device.

New Meta Quest 3s is stuck on 'applying software update'. Have tried factory reset on the headset (the headset has not yet registered with the app on my phone so cannot factory reset from my phone).

Following factory reset, the headset just goes back into the same applying software update loop but does not progress.

Is there a solution to this or do I just return the new headset for a refund?

      DwightMc25
      DwightMc25Answer
      Inspiring
      December 6, 2024

      Update 12/6 3:36 pm PST: Thanks everyone for bringing this to our attention. Our teams have resolved the issue. You should now be able to setup your headset as normal. Leaving the original message in case anyone still needs help. 

      Hey everyone,

      Thank you for bringing this to our attention. Our teams are currently investigating the reports and working towards a solution. In the meantime, we recommend using our software update tool, which may help resolve the problem. We appreciate your patience and understanding as we work to address this issue. 

      Thanks,

      Dwight

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      48 replies

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      Skoonheid
      Participant
      December 6, 2024

      Same here been in that situation for the past 3 hours 

        Zatkiel
        Zatkiel
        New Participant
        December 6, 2024

        Me to !! 😡 coml se puede resolver eso!!

          DwightMc25
          DwightMc25Answer
          Inspiring
          December 6, 2024

          Update 12/6 3:36 pm PST: Thanks everyone for bringing this to our attention. Our teams have resolved the issue. You should now be able to setup your headset as normal. Leaving the original message in case anyone still needs help. 

          Hey everyone,

          Thank you for bringing this to our attention. Our teams are currently investigating the reports and working towards a solution. In the meantime, we recommend using our software update tool, which may help resolve the problem. We appreciate your patience and understanding as we work to address this issue. 

          Thanks,

          Dwight

            Zatkiel
            Zatkiel
            New Participant
            December 6, 2024

            I already tried to do that, but I’m stuck in the same place

              Fattychaz
              New Participant
              December 11, 2024

              Just got my quest3 and it’s stuck on applying software update.  To start with the app kept giving me an error message when trying to create a meta account.   So so frustrating 

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