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kf0916
Up and Coming
April 11, 2026
Question

New Navigator is broken.

Broken one -> https://www.youtube.com/watch?v=6KC-sryWcgI
Good one -> https://www.youtube.com/watch?v=H9UuPKk86Sk

After a forced update yesterday, my Quest 3 firmware is now V2.1 with the new popular UI.
But I can't move the white bar, the bar with a little white dot on the left.
Normally when I point to the white dot, it should change to META logo but not.
It's really annoying every new update with new bug.
I have already done everything include Software Update Tool.
The last chance is to reset it, but I really hate to reset my headset.

    10 replies

    Maccyb123
    Honored Contributor
    April 11, 2026

    It's a real pain in the US you know what, but it looks as if you've tried just about everything. You might have to bite the bullet and do a factory reset. It's probably the first thing Meta Support will tell you. But first, just in case,, have you reported the bug through the bug reporting tool on the headset? Maybe they can send a fix. 🤞 

    Maccyb
      kf0916Author
      Up and Coming
      April 11, 2026

      Reported in the first second.

        Choleni
        Choleni
        Honored Contributor
        April 11, 2026

        Hi kf0916​ 🙂

        You can try updating the headset with steps described in the video.

        I know, you already tried the Meta Quest software update tool, but I would try this also before performing the factory reset..... good luck🤞

         

          kf0916Author
          Up and Coming
          April 11, 2026

          Thanks, but my Q3 is already latest firmware, can't use this tool to sideload same version.

            Choleni
            Choleni
            Honored Contributor
            April 11, 2026

            kf0916​

            Then, if steve_40​ suggestion  also doesn't help, there is probably no other way than factory reset the headset.

            I'm not sure, if waiting for a bug fix makes sense...... so far I haven't seen complains about that issue from other users. 

              steve40
              steve40
              Honored Contributor
              April 11, 2026

              Fully power off your headset, let it shut down completely, then power it back on. It should fix glitches like that.

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