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twhall
Inspiring
March 14, 2019
Solved

New Oculus account setup error OVR88948175

We run a VR lab at the University with 19 Oculus Rift and 4 HTC Vive stations, open to all faculty, staff, and students.  We require each user to sign into Windows with their own University account, and to create their own Oculus account.  Beginning in mid February, new Oculus users have hit a brick wall in their Oculus setup, with Oculus error OVR88948175.



Oculus is evidently trying to download something to "C:\Program Files\Oculus\Software", which requires admin privileges -- even though the Oculus software is already fully installed on the machine.  If a user clicks the "Change Location" button and navigates into their own folder space, it has no effect:



The pathname in the dialog doesn't change -- which is an obvious bug -- and there's no way past this error.  We've been discussing this with Oculus support, but their bottom line is:  "we aren't able to provide much support for this situation, since we recommend using an admin account with the software."  As my colleague put it to them, succinctly: "if the Oculus software only works for admins, it does not work for us."  We are not going to provide admin accounts to everyone on campus.

We have been using Oculus hardware and software since the DK1.  We've incorporated Oculus into our in-house VR software.  Our lab is a seed for VR on this campus, and departments across campus are looking to us for experience and advice in setting up their own labs.  Investment is set to grow exponentially.  This was never a problem until a few weeks ago, evidently related to some recent Oculus software update.  It affects only new users.  Old users already set up with non-admin accounts continue to work.

Unless we can find a way past this roadblock, we can no longer recommend Oculus for a large-scale University investment in VR.  There are many alternatives ...

Has anybody else hit this error?  Any known work-arounds?  Are we the only ones attempting to operate such a facility?

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    FamilyHaxAnswer
    New Participant
    January 25, 2020
    I'd like to say, the above works:
    REG ADD "HKU\.DEFAULT\Software\Oculus VR, LLC\Oculus\Libraries"

    BUT - you have to understand the caveats -- as it did NOT work for me, just running it from a command prompt.  The command above puts the info needed into the DEFAULT reg key.  When a user logs in for the first time, they'll get a copy, and it will work.  But, if you have logged in already -- then you need to add it to HKCU instead:

    REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"

    So, on new machines/builds, consider the HKU option above.  For current users, do the HKCU line.  Should fix -- worked for me.
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    FamilyHaxAnswer
    New Participant
    January 25, 2020
    I'd like to say, the above works:
    REG ADD "HKU\.DEFAULT\Software\Oculus VR, LLC\Oculus\Libraries"

    BUT - you have to understand the caveats -- as it did NOT work for me, just running it from a command prompt.  The command above puts the info needed into the DEFAULT reg key.  When a user logs in for the first time, they'll get a copy, and it will work.  But, if you have logged in already -- then you need to add it to HKCU instead:

    REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"

    So, on new machines/builds, consider the HKU option above.  For current users, do the HKCU line.  Should fix -- worked for me.
      fgfg0088
      New Participant
      May 1, 2022

      thanks!

      Anonymous
      March 8, 2020

      Hello!

      Following error OVR88948175 I modified the registry of Windows 10 Home by the command line REG ADD "HKCU \ Software \ Oculus VR, LLC \ Oculus \ Librairies".

      "Librairies" instead of "Libraries" because I have a French Windows.

      I was thus able to access the configuration of a RIFT headset with HDMI port but the problem is that I have a RIFT S with displayport.

      Does anyone have the solution for the RIFT S?

      Thanks everyone!
      Anonymous
      March 9, 2020
      Bonjour!
      Suite à l'erreur OVR88948175, j'ai modifié le registre de Windows 10 Home par la ligne de commande REG ADD "HKCU \ Software \ Oculus VR, LLC \ Oculus \ Librairies".
      "Librairies" au lieu de "Libraries" car j'ai un Windows français.
      J'ai ainsi pu accéder à la configuration d'un casque RIFT avec port HDMI mais le problème est que j'ai un RIFT S avec port d'affichage.
      Quelqu'un a-t-il la solution pour le RIFT S?
      Merci à tous!
      jmcguiredev
      New Participant
      March 17, 2020

      FamilyHax said:

      I'd like to say, the above works:
      REG ADD "HKU\.DEFAULT\Software\Oculus VR, LLC\Oculus\Libraries"

      BUT - you have to understand the caveats -- as it did NOT work for me, just running it from a command prompt.  The command above puts the info needed into the DEFAULT reg key.  When a user logs in for the first time, they'll get a copy, and it will work.  But, if you have logged in already -- then you need to add it to HKCU instead:

      REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"

      So, on new machines/builds, consider the HKU option above.  For current users, do the HKCU line.  Should fix -- worked for me.



      REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"

      ^^ worked for me. Thank you!
        GazzyCrumble
        New Participant
        May 11, 2020

        FamilyHax said:

        I'd like to say, the above works:
        REG ADD "HKU\.DEFAULT\Software\Oculus VR, LLC\Oculus\Libraries"

        BUT - you have to understand the caveats -- as it did NOT work for me, just running it from a command prompt.  The command above puts the info needed into the DEFAULT reg key.  When a user logs in for the first time, they'll get a copy, and it will work.  But, if you have logged in already -- then you need to add it to HKCU instead:

        REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"

        So, on new machines/builds, consider the HKU option above.  For current users, do the HKCU line.  Should fix -- worked for me.


        Thank you for this! It worked a treat! I am a user that was logged in already and it worked perfectly for me.
          cow2
          New Participant
          May 16, 2020
          FIXED:
          REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"

          This worked for me. I'm on a new Alienware PC. What a complete pain. I setup  Windows local account and gave me complete admin access but this was still an issue
            bigruffian
            New Participant
            July 18, 2020
            Hey Oculus - how about fixing this bug! Pathetic that users need to hunt around on the internet to find solutions to problems like this.
              MiRR0
              New Participant
              August 30, 2020
              I have the same problem with my son account. How's that possible it's still not fixed?!!!!!!!!
                Anonymous
                October 29, 2020
                go in C:\program files\Oculus\Software - Attention! only for the first installation because the games are there, solution: delete only what is inside the software folder, continue the installation and can check the folder back to normal. Have good fun!!!
                YourFriendSuper
                New Participant
                October 24, 2023

                This one did not work for me but the 
                REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"
                did work great! It was rather anti-climactic really.

                  astralmind
                  New Participant
                  December 11, 2020
                  I was having trouble downloading the Oculus app and the game Asgard's Wrath on my Home PC build that uses WIN 10 Pro.  Typing REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries" into the command prompt worked like a charm!  Thanks!
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