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Kuttyplayz
New Participant
October 30, 2025
Question

No games are downloading or installing

I was having issues downloading a game, so i factory reset my quest, now nothing is installing or downloading so there is nothing on my headset. I am not part of the ptc. What do i do?

    9 replies

    SlenGamerPro
    New Participant
    October 30, 2025

    Seems multiple people have this since yesterday / today :/ same here unknownerror12 on all app download. 

    Ktdatura
    New Participant
    October 30, 2025

    I am having same issue today 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 30, 2025

    Hey Ktdatura 

     

    We would love to continue trying to figure this out if you would come talk to us that would be great.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 30, 2025

    Hey Kuttyplayz

     

    In order to troubleshoot we would like to speak to you over a PM so we can gather account details.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks so much.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    steve40
    steve40
    Honored Contributor
    October 31, 2025

    There's nothing on your headset because you did a factory reset. That was a mistake.

    The downloading problem is probably a server error (others are having the same problem), so just wait until the servers are working again.

      Maccyb123
      Honored Contributor
      October 31, 2025

      What steve_40 said. Also just in case check that your wifi is still connected after the reset. Probably is, but just in case. 

      Maccyb
      Ktdatura
      New Participant
      October 31, 2025

      I left my headset on overnight as suggested by another user and it worked. Woke up to it working again and downloading 

        Maccyb123
        Honored Contributor
        October 31, 2025

        Great news. Glad you got it fixed. 

        Maccyb
        TheUnknown11611514
        New Participant
        December 24, 2025

        Has anyone had a solution to this? Started on both my Meta Quest 3 devices 5-6 days ago.

        can play online and use browser etc but can not download any new games/apps or add new user to any of the devices.

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