No immersive home v81 - only passthrough.

10 replies
1237 views

Hi all,

So, I've been on v81 for about a week now, but since the update I only have access to pass-through. I have no immersive home at all. When I click the left menu, I can choose to pin the mirror and the horizon worlds portal and that's it.

Anyone else had this issue?

Choleni

Honored Contributor

Hi Modobolton 🙂

Have you tapped on the vr google icon next to the notification bell in your menu bar?

You must do that to switch to the immersive home.

steve40

Honored Contributor

Just double-tap on the side of your headset, or like Choleni said, click the "Enter Immersive Home" button on your menu bar. It takes a few minutes for the new "Immersive Home" to download, so you might have to wait a couple of minutes and try again.

Quest 2, option to change virtual environment missing | Meta Community Forums - 1350136

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eusebium

Participant

I have the same problem!

When trying to enter the immersive mode using the button (the one next to Notifications button) or double tap on the headset, I simply get a toast message saying Downloading Immersive Home but then I get Error downloading Immersive Home: com.meta.shell.env.vista.central

MetaStoreHelp

Community Manager

Hi there eusebium ,

Thank you for reaching out, and we’re sorry to hear you’re experiencing issues with downloading the Immersive Home environment.

The error message you’re seeing, typically indicates a problem with the environment package not installing correctly. To help resolve this, we recommend the following steps:

Restart your headset: Power it off completely, wait 30 seconds, then turn it back on.

Check your internet connection: Make sure your headset is connected to a stable and strong Wi-Fi network. A weak or interrupted connection can prevent downloads from completing.

Clear space on your headset: Ensure there’s enough storage available for the environment to download. You can check this in Settings > Storage.

Clear data/cache : While you can't clear the cache for a system component like the home environment directly, a common fix for app download issues is to clear the cache for related system apps
Try a different network: If possible, try connecting your Quest to a different Wi-Fi network or a mobile hotspot to rule out issues with your primary router.

If you are still having issues with even after trying the above steps, please let us know and we will look into it further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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eusebium

Participant

Hi,

I've tried all those steps (storage ~400GB, other WiFi/Hostspot on phone) and the same error appears when I try to enter the Immersive Home.

MetaStoreHelp

Community Manager

Hello eusebium,

Thank you for letting us know you’re still experiencing the same issue, even after trying the steps we suggested. We understand how frustrating that can be, and we appreciate your patience as we work through this together.

If you haven’t already, one option to try is sideloading an update using the Software Update Tool. This process can sometimes resolve problems that don’t clear up with regular updates.

If that doesn’t help, we’d be glad to look into this further with you. Please reach out to us through a private message so we can investigate more closely. To do this, select our name to go to our profile page (or click the link provided), then choose “Send a Message.” You’ll need to be signed into the community first in order to send us a private message.

We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!