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JLOrX
New Participant
November 13, 2025
Question

No Quest cash received.

Hi. I signed up through a referral link for my new account, and activated my new Quest 3. And so far I haven't received the $30 promotional Quest the link itself told me I would get. I would like to know if it takes some time for it to appear, or if it is an error, as for what I've seen it seems to be one. Hope you can help me. Thanks.

    3 replies

    Choleni
    Choleni
    Honored Contributor
    November 13, 2025

    Hi JLOrX​ 🙂

    Normally, you should receive the Quest cash immediately.

    Have you redeemed it as described in the following link?

    Step 1 isn't correct anymore, just tap on the three lines in the top left corner of the app to open the menu, then follow the other steps.

    Send and redeem Meta Quest referrals

    If this doesn't work, reach out to support. You can do that via email, chat or WhatsApp here;

    Get Support

     

    I wish you a lot of fun with your new Quest!🙃

     

      JLOrXAuthor
      New Participant
      November 14, 2025

      Hi. First of all, thanks for your answer.
      Yes, I did that, but there's no credit to redeem even. I guess I'll DM support, to see if they can help me.
      Thanks again.

        lilyalice
        New Participant
        January 9, 2026

        Hi! Welcome to Meta and congrats on activating your Quest 3.

         

        In most cases, the $30 promotional Quest credit does not appear instantly. It can take some time after activation, sometimes up to 24–72 hours, for the credit to show up in your account. I recommend checking your Wallet or Payment Methods section in the Meta app or on the Meta website to see if it is pending.

        If it still does not appear after a few days, it is likely a referral tracking issue. Reaching out to Meta Support with your referral details and activation date is the best next step, as they are usually able to resolve it.

        Hope this helps, and enjoy your Quest 3.

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