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New Participant
July 12, 2025
Question

Not booting

Not able to to boot I tried hard boot and factory reset but nothing working still black screen don’t know what to do considering sending it back to get a replacement. I did watch it for like 8 hours but let it rest for like three hours 

 

 

    1 reply

    MetaStoreHelp
    Community Manager
    July 17, 2025

    Hi there, 

     

    Thank you for bringing this to our attention.  We understand that you are having trouble booting your headset and we're happy to help! First, we just want to check what troubleshooting steps that you have already tried and what Meta Quest headset you are using?

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!