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CatLover2K00
New Participant
July 15, 2025
Question

Not getting refund money

So i bought a game with a credit card but now i refund it and it said if i refund it to meta cash it would be instant but now it says +17.99 for the game but the balance is still 0.00 

3 replies

Choleni
Choleni
Honored Contributor
July 16, 2025

Hi CatLover2K00​ 🙂


Where did you see, the refund is instant?

The support page say it'll take 5-7 days working days to review the request.
It also says refund to Quest cash is faster, not immediately. So I guess you just have to wait a bit.😉

Refunds for apps and games purchased on Meta Horizon Store

If you didn't receive the money after a week, contact support.

You can do that via email, chat or whatsapp here:

Get support | Meta Store

 

ItchySack1
New Participant
August 5, 2025

I can back him up, going through same issue, It definitely said instant.

Choleni
Choleni
Honored Contributor
August 5, 2025

Hi ItchySack1​ 🙂

there is still the review time from 5-7 days.

You are right, it's very misleading if it is stated like that.

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