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cjones108
New Participant
September 15, 2024
Solved

Oculus account / Rift error - Cannot read property 'access_token' of undefined

Hello,

I need help from Meta please.

I can't login to the Meta quest app with my account because I receive the attached error. I am unable to open a support ticket as the serial number for my Oculus Rift does not work. I did have an oculus account link to my same email but I believe it has been deleted now (I haven't used it in a year or so). Any help will be greatly appreciated.

Chris

This topic has been closed for replies.
MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
September 15, 2024

Hi there,

 

Thanks for getting in touch with the Meta Support Team, we see you are having issues logging in via the Meta Quest app.

One thing that seems to work particularly well for PC logging in issues would be to clear your Web browser cache and cookies.

Once you've done that, reopen the browser and try it again.
If not, get in touch with us here again and we can look into the issue further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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6 replies

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
September 15, 2024

Hi there,

 

Thanks for getting in touch with the Meta Support Team, we see you are having issues logging in via the Meta Quest app.

One thing that seems to work particularly well for PC logging in issues would be to clear your Web browser cache and cookies.

Once you've done that, reopen the browser and try it again.
If not, get in touch with us here again and we can look into the issue further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 17, 2024

    Hi there BrokenBones108 

     

    Was you able to get your issue resolved?

    If so fantastic! But if you are still having issues please get back in touch with us, so we can look into it further.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    cjones108Author
    New Participant
    September 17, 2024

    Hello,

    Sorry for the late response.

    That has worked thank you. Do you know if there is a way to retrieve the purchases I made on my oculus account, and add them to my new meta account please?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 17, 2024

    Hi Chris,

     

    Really glad to hear you got your issue sorted. 
    We understand you are having some problems retrieving old purchases. We'd love to help guide you on this.

     

    So that we can offer more specific help, please shoot us a DM so we can look into this matter further!

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    cjones108Author
    New Participant
    September 17, 2024

    Thank you, I have sent the message. 

    mayeendhk
    New Participant
    March 17, 2025

    Hello facebook team, this is my real facebook account . I don’t uploaded any illegal post or video on my facebook and account , But still your security system Disabled my Facebook account . So I request you to review my Facebook account once and activate my account as soon as possible Thank you.
    My Facebook User Name: Mayeen Dhk ( মাঈন)

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