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6 replies

Anonymous
August 3, 2025

LORCANsciboz​  you have inadvertantly let sunlight damage your screen. This is not repairable. Is your headset still in warranty?

    LORCANscibozAuthor
    New Participant
    August 3, 2025

    My warranty end because I use it more than 3 year🫤 and thank so much for explaining me clear.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 3, 2025

    Hello there!

    We saw your post about your Meta Quest 2 presenting sunlight damage/burns on the lenses and we wanted to give you a hand! 

    Please, find attached our public guide on how to prevent this kind of damage in the future: Avoid sunlight damage. 

     

    Additionally, you can contact us and check for replacement options by clicking on our profile picture or using the following link to get in contact with us through our Email support channel: https://www.meta.com/help/support/

     

    We will be looking forward to hearing from you! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Choleni
      Choleni
      Honored Contributor
      August 3, 2025

      Hi LORCANsciboz​ 🙂

      Just in case you're in an unsupported country and can't get a replacement because Meta doesn't ship to your country...
      ..... there are repair shops that can replace the screen... just google them.

       

      Anonymous​  sun damage is not covered by warranty😉

        Anonymous
        August 3, 2025

        Choleni​    I suppose it depends upon what mood the support bot is in. 😉

        https://www.reddit.com/r/MetaQuestVR/comments/1itw89f/meta_replaced_my_sundamaged_quest_3s/

        Choleni
        Choleni
        Honored Contributor
        August 3, 2025

        Anonymous​ seems so😂....what a lucky guy!

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