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WildStar73
Inspiring
August 19, 2024
Solved

Oculus Quest 2 headset not charging and wont turn on

I did all the suggestions my online friends gave and by watching youtube videos and lastly I did try to get into boot menu by holding down power and volume down button at the same time but, the boot menu did not show up on the VR headset - After doing that, my VR headset will not turn on and no LED light on when plugged into charger and not charging. Please help! I got this quest 2 last year 2023 Christmas gift but been used. 

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
August 19, 2024

Hey there WildStar73,

 

We would like to invite you to our DM's, to do our best to get to the bottom of this!

 

To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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10 replies

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
August 19, 2024

Hey there WildStar73,

 

We would like to invite you to our DM's, to do our best to get to the bottom of this!

 

To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Drewpy08
New Participant
August 20, 2024

Did you ever get a solution to this? My daughter's Meta quest 2 is doing the same thing and I can't find a fix anywhere. She has had it since Christmas too

WildStar73Author
Inspiring
August 20, 2024

nope I am waiting for an answer from the meta staffs

 

Drewpy08
New Participant
August 20, 2024

Awesome I got a ticket in as well. I really hope they can fix it. Please let me know if you get a reply as well

RELandCNM
New Participant
December 18, 2024

Me too

dnomde
New Participant
July 6, 2025

I have the same problem. The "Support" told me that they had exhausted support for my issue. They went on to say that since I'm a valued customer, they will offer me a replacement if I return my old unit with 159.99 + 3 month warranty. I thought it was a joke of an offer. I haven't exhausted my search, but I have found a site that will change out the charger port for 99.99, but I'm not sure if that will completely do the trick. The "support" further said that my headset was old. Old enough to be dead!? I have 2 close friends that have 3 between them that are older than mine and theirs work just fine.

WildStar73Author
Inspiring
July 7, 2025

Issues resolved please delete this ticket 

dnomde
New Participant
July 7, 2025

How was your issue resolved?

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