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Oculus Quest 2 not charging

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I cannot submit a support ticket, it refers me back to store.facebook.com, so I'm afraid I'm going to have to describe my problem here.

My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to charge. I've tried with the official out of the box charger + cable, after which I've tried with the official charger and my own cable, my own charger with official cable and my own charger + cable. None of the options worked. Unplugged my wall socket, outlet, redid, changed wall outlet with all 4 combinations as mentioned earlier, nothing, just a battery icon with no charge in it, with an electric discharge sign.

It refuses to boot up.

MetaStoreHelpAnswer

Community Manager

Hi there! We're sorry to hear you had a hard time navigating the new site. We'd be happy to assist you so you can get in touch with our support team. If you visit the site on a desktop, you'll see 'Support' in the top right. If you hover over Support, a drop down menu will appear where you can select 'Meta Quest'.

From this selection, you will be taken to a new page where you will find a blue button to 'Get Support'. Once you select Get Support, select Meta Quest again. From here, you'll be able to select 'Meta Quest 2, 'Headset', 'Charging or Power', and then select the issue you're having. You should see some articles to help troubleshoot your issue, but if none of those work you'll press "This doesn't solve my issue". On the next screen you'll be able to reach out to our support team via chat, email, or WhatsApp.

We hope these steps help get you in contact with our team. Let us know if there is anything else we can do for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DragoneyrAuthor

Participant

I would like to add to it I've been wanting to send my Quest 2 back, but I don't see an option to do that anywhere, so bonus kudos if that could also be answered on how to do that in case the replies don't work out - which I have a faint feeling that it won't.

MetaStoreHelpAnswer

Community Manager

Hi there! We're sorry to hear you had a hard time navigating the new site. We'd be happy to assist you so you can get in touch with our support team. If you visit the site on a desktop, you'll see 'Support' in the top right. If you hover over Support, a drop down menu will appear where you can select 'Meta Quest'.

From this selection, you will be taken to a new page where you will find a blue button to 'Get Support'. Once you select Get Support, select Meta Quest again. From here, you'll be able to select 'Meta Quest 2, 'Headset', 'Charging or Power', and then select the issue you're having. You should see some articles to help troubleshoot your issue, but if none of those work you'll press "This doesn't solve my issue". On the next screen you'll be able to reach out to our support team via chat, email, or WhatsApp.

We hope these steps help get you in contact with our team. Let us know if there is anything else we can do for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DragoneyrAuthor

Participant

Yup. That did the trick. I thank you very much! Let's see if everything is going to be hunky dorry now 🙂

D

DragoneyrAuthor

Participant

Not even 5 months later and I am experiencing the same issues with this headset as I did with the last one. This must be a faulty production process

D

DragoneyrAuthor

Participant

Apologies, it's about 8 months later, I was using the European way of date writing

MetaStoreHelp

Community Manager

Hey again! We're just checking in to see if you were still needing some assistance with your headset charging issues. If so, don't hesitate to reach back out and we'll look into some possible options!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DragoneyrAuthor

Participant

Hia there. I have been helped by the support team. Your recommendations have been put through there as well, and the steps did not help - as they did back during the first time I received my new RMA. I have now received the same instructions, which is sending it back and get the RMA one again

I don't think I'll be lucky the next time this will happen, as the 2 year anniversary of my original headset is coming up - implying the end of my warranty. Thank you so much for giving the initial boost to reach the official support lines in the first place!

MetaStoreHelp

Community Manager

That's wonderful to hear our support team went ahead and provided that option for you! If you run into any issues down the line, regardless of warranty, we can look at anything there may be available.

Happy gaming!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

THEQUITEKID535353

New Participant

My Quest 2 started not charging as well and now is not charging AT ALL and gets really hot on the charging port when plugged in. I would like to send to be repaired. Unsure of how to do that. Any help or guidance would be appreciated

MetaStoreHelp

Community Manager

Hey there @THEQUITEKID535353! Charging issues are not quite the experience we want to hear about. Hopefully, with a quick investigation, we can get you up and running quickly! Please send us a PM from our Profile Page and we can move forward from there.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

SamIam2013

New Participant

This system is the most expensive piece of **bleep** out there . Won’t take a charge and glitches out . I’m very disappointed with my purchase

G

GaryBrew

New Participant

Same problem. Purchased In January 2022 to help with recovery from medical issue, used once when it was received then put on shelf until needed. Delays resulted in not getting it out until recently, won’t charge now—no charging light, blinking logo, can’t re-boot or re-set. It’s basically a brick after just sitting on the shelf for many months. Contacted Support and was told no help available because it’s out of warranty—all I can do to get a working headset is to purchase another under their “out of warranty” program. $160?? Really? From what I see here this is a known issue, and it’s unbelievable that an exception to their warranty can’t be made under the circumstances (I even offered to document medical issues/delays that precluded my use of the headset). C’mon Meta. You can see from my account that I never used the headset; would YOU buy a refurbed unit given the history? Would YOU buy a new device in the first place given its unreliability and Meta’s failure to stand behind the product? All I want is to get some return on my investment by getting a working unit.

Buyer beware, I guess.

R

ryan08262023

New Participant

I have a new quest 2 that was on charge all nite and is at 12% I used cord and block that came with it in a good wall outlet...why won't it fully charge?

MetaStoreHelp

Community Manager

Hey there, ryan0826.2023. Charging issues are no fun at all. Let's see what we can do to get your headset charging properly so that you can get back to enjoying VR!

Just to make sure, do you have the headset powered off or in a sleep state while charging? If not, you are going to want to do that.

Also, please charge the headset without the facial interface on. If, after doing the above and charging again for at least 2 hours, you are still having issues, please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

mrdom3man

New Participant

The same thing happened to me today I’m trying to figure out how to fix it

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