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44Pepe
New Participant
Nov 3, 2026 2:20 PM UTC
Question

Order Confirmation Missing – Meta Glasses Purchased on October 23

Dear Meta Support Team,

I purchased a pair of glasses on October 23, but I have not received an order confirmation email or an order number.

Unfortunately, I am now unable to contact customer support because I do not have an order number. Additionally, I placed the order as a guest and only created my Meta account afterwards.

However, I have proof of payment in my Revolut account and can provide any necessary documentation to confirm that I made the purchase.

I would appreciate it if you could help me locate my order and let me know when I can expect my glasses to arrive.

Thank you for your time and assistance. I look forward to hearing from you.

Kind regards

      4 replies

      Maccyb123
      Maccyb123
      Expert Contributor
      Nov 3, 2026 3:12 PM UTC

      There aren't any Meta staff here, this forum is a user only one so nobody at Meta will see this.

       

      Here is an email link to contact a human Meta support person. Good luck and hope you have a good resolution.

       

      support@store.metamail.com

       

      Maccyb
      steve40
      steve40
      Honored Contributor
      Nov 3, 2026 3:14 PM UTC

      You probably mistyped your email address.

        Maccyb123
        Maccyb123
        Expert Contributor
        Nov 3, 2026 3:46 PM UTC

        Unfortunately I just checked the email address I sent you and it's no longer available to take incoming mails. 

        Go here instead. As ​@steve40 says you might have entered an incorrect email address which could be why you got no confirmation. 

        https://www.meta.com/en-gb/help/support/?ref=store_support_e2c_redirect

         

        Maccyb
        Choleni
        Choleni
        Honored Contributor
        Nov 3, 2026 4:25 PM UTC

        ​@44Pepe 

        Reach out to Meta support HERE  

        Scroll down and click on “orders and returns”, type “maybe I put in the wrong email in my order” in the box and wait for the AI response.

        Then scroll down and click on “this did not resolve my issue”, select Quest in the product box... now you’ll get the email, chat and WhatsApp option to contact Meta support.

         

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