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hajduG
New Participant
June 20, 2026
Question

organization problem

This Quest 2 was purchased second-hand and has been used normally with a personal Meta account. After a factory reset, the device now says it is managed by an organization and redirects to work.meta.com/device. Neither the previous owner nor the current owner enrolled the device in any organization.

 

Somebody can help with that?

1 reply

Choleni
Choleni
Honored Contributor
June 20, 2026

Hi hajduG​ 🙂

Factory reset the headset again and make sure to select "set up for personal". Maybe you accidently picked "set up for business"?

I'm not sure this will work, though.

There was another user who bought a used headset and had the same issue after a factory reset.

Usually, that means that the headset was set up for a business account and the admin hasn't released it from the account center.  You say, this is not the case, but can you be sure about that? 🤔

In case you want to talk to Meta support.......you can do that via email, chat or WhatsApp HERE

 

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