Parental Supervision Issues
So my son bought a Meta Quest 3 last year. He’s 13 and all was well until I realised I needed to supervise the account as there are a lot of apps and games available that put simply, just aren't appropriate for the mind of a 13 year old.
This was all good and I was able to approve, block etc things I didnt think were right, after speaking with him as to my reasons why. Fast forward to today and I get a message on my Meta App saying that now he is 18 I no longer supervise him!
Confusing as he’s very much still a 13 year old. Now either there’s been a glitch in the system or more likely, he’s changed his DOB to - as it turns out - 1989.
I cannot change it back as he no longer appears in my app as a supervised person, and when you try via his app, it asks you for proof of age. We uploaded his passport and apparently now have to wait 48 hours.
Not quite sure what happens next. There is no human help desk for Meta Quest. Any chat room I’ve tried sends me into an infinite look of AI directed FAQs and all I really want to do is speak to somebody and get this sorted out easily.
If anybody from Meta Quest is reading this, I’d love some help, but my guess is they’re not and I’m left trying to protect the online safety of my son with random passport uploads and a hopeful attitude.