Please help me.

Please help me.

Meta arranged a replacement for my Quest 3, and I received a refurbished device. I followed the setup instructions you provided, but the controllers showed an error and I could not proceed with the setup.

I contacted support about this issue. The chat support team told me the controllers were defective, but the email support team told me the headset was defective, so I was not sure what the actual cause was.

Because of that, I sent back the headset and both controllers together. I clearly informed support that I shipped the headset and both controllers together, and I also provided the controller serial numbers and the shipping documents.

However, today I only received one controller back. Also, the Quest 3 headset I received is still in the exact same defective condition as before.

I have already tried a factory reset, and I also tried holding down the controller buttons to pair them again, but I still get the same error and cannot proceed with setup.

I have already followed all the troubleshooting steps, but the problem has not been fixed. I do not know what else I can do.

Could you please check this situation urgently and tell me what happened to my other controller and how this defective headset issue will be resolved?