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Georgeofdajungle
New Participant
October 28, 2025
Question

Problem signing in on v81

When I upgraded to v81 it asked to secure my profile with a pattern. The pattern screen was 3 rows with 3 dots on each row. I created a pattern and had to repeat it and it was approved. Now when I try to sign in the pattern is top row has 3 dots, middle row only has 2 dots spaced farther apart than the top outside dots and the third row has 3 dots spaced like the top. So I can’t draw the pattern that I created in the beginning. I can’t get in now!

    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 28, 2025

    Hi there @Georgeofdajungle, we came across your post and wanted to offer some assistance. 

     

    We completely understand this is not an ideal situation but let's work to get you back into the Metaverse as soon as possible. 

     

    Would you mind sending us a private message so that we can investigate this further? To do this, go to our profile page or click here. 

     

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    steve40
    steve40
    Honored Contributor
    October 28, 2025

    You will need to do a Factory Reset.

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