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monstralek
New Participant
July 26, 2025
Question

Problem with logging into the quest link app

I recently deleted the app because the link was lagging and downloaded it again.
Now when I log in, it tells me this error, if I log in to my account, it doesn't take me to the login page, but to the page with changing the language.
I reinstalled a clean Windows 5 times, checked with a VPN, nothing works.

 

7 replies

monstralekAuthor
New Participant
July 26, 2025

I've had this for a week now and it still hasn't gone away.

MetaStoreHelp
MetaStoreHelp
Community Manager
July 27, 2025

Hi there monstralek,

 

Thanks for getting in touch with the Meta Quest Support Team, we want to help get you back into the Metaverse with PCVR so lets see what we can do.

 

Sometimes uninstalling and reinstalling the app is required, but to make sure all files are removed properly before reinstalling you may need to perform a manual uninstall.

 

To manually uninstall then reinstall the Meta Horizon PC app from your device:

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any content.
    • Learn how to back up your content in our Help Center.
  4. Reboot your computer into Safe Mode.
    • Learn how on this page.
  5. Uninstall the Meta Horizon PC app using the Control Panel.
    • Learn how on this page.

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