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Ckripach
New Participant
September 13, 2025
Question

Проблемы с первичным обновлением Meta Quest

Не могу завершить обновление очков, после скачивания первой части обновления через WiFi, в очках пишет: 1 из 2 этапов обновления выполнен. Продолжите обновление в приложении Meta Quest 

В приложении же после подключения контроллеров и привязки карточки по кругу гоняют видео про безопасность, никаких кнопок нет 

 

    3 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 13, 2025

    Hi Ckripach, thanks for reaching out. 

     

    We'd love to look into this further for you. 

     

    Please reach out to our wonderful Customer Support team so that one of our lovely colleagues can investigate this further for you. They can be contacted via our website. 

     

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Kirei1985
    New Participant
    September 27, 2025

    A similar problem, can you tell me if it was possible to solve this problem?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 28, 2025

    Hi Kirei1985 

     

    We can see that you are having trouble updating your headset, and we would love to help! We understand how frustrating it is when the security video on your headset keeps looping and affects your overall VR experience. We would suggest trying to restart your headset, and just a few more things to think about like making sure your play area is nice and bright, and that there are no reflective surfaces around. Also, make sure there's plenty of space between the headset cameras and controllers.

     

     If the problem persists, please try:

    1. Unpairing and re-pairing your controllers.
    2. Cleaning the headset cameras
    3. Clearing and redrawing your play area boundary.

    We hope this helps, however if you would like us to help you investigate this further, you can always send us a private message. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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