PTC v2.4 - Browser 3D 180Degree L/R Videos not working

15 replies
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Since the update, when you view a video in the browser and put it into 3D 180 left right, it only displays in the left eye. The right eye doesn't get the video and you see either the passthrough view or if in loft mode, the right eye only goes black.

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JoJo1977

New Participant

Having the same issue. You explained it better than I could have 👏🏼 thank you kindly.

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Maccyb123

Honored Contributor

You're on PTC, there's going to be a lot of bugs. Report them through the bug reporting tool on the headset.

Maccyb

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felixsmli

New Participant

Probably having the same issue here, Quest 2, 2.4.1034, Browser 146.2.0.35.53.974727331.

When going to 180° LR mode, left eye is correct, right eye seems to be black, but it's actually projected approximately 180° behind (so if you turn to the back you can see the right eye, but now the left eye is black).

Using Wolvic (1.8.3) to play the same video, no such problem.

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kardakalanadam

New Participant

Same problem how can we fix?

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BubblyMerlin7476

New Participant

same for me. i guess it's an OS version issue. and sadly we cant rollback.

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NAMEiS

New Participant

I can confirm this issue is still not fixed in v2.4, and it's also present in PTC v2.5.

This appears to be a system-level issue.

If you go to OS Recording settings (Camera settings) and change the recording reference point from Left (default) to Right, then restart and view a 180° 3D SBS video in the browser, the video now only displays in the right eye instead. The left eye shows black, or more accurately, the video appears to be rendering behind the user - similar to how a 360 video would render incorrectly.

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Maccyb123

Honored Contributor

I never noticed that as I hadn't tried it since getting v2.4 so I just checked it now, did everything you did on my 3s and I'm not experiencing any problems with it. It's working normally for me so more likely a bug rather than system level, then we'd all have it. Either way definitely report it through the bug reporting tool on the headset so the devs can look at it. Hope you get it fixed soon! 🤞🤞 Oh here's my build no if you want to check it against yours.

Maccyb

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NAMEiS

New Participant

Thanks for checking and sharing your build number.

I just retested this on both my Quest 3 and Quest 2 using the system Browser https://www.meta.com/ko-kr/experiences/browser/1916519981771802/, and the issue occurs on both devices. For Quest 3S, I don't have the device to test myself, but I've seen multiple community posts describing the exact same symptoms.

To clarify, this only happens in the system Browser app, and only with the 180° 3D SBS mode. Other apps work fine, and other projection modes in the Browser work fine too.

Also, you don't actually need a 3D SBS video to reproduce this. Since the issue is the right eye feed not displaying, you can test it with any video - just go fullscreen and switch the projection mode to 180° 3D SBS. The problem will show up even with regular 2D content.

Steps to reproduce: Open any video in the system Browser, put the browser into Focus View, make the content fullscreen, tap the "..." More menu at the bottom of the browser, go to Projection Mode and select 180° 3D SBS.

Only that specific mode fails - left eye only, or right eye only if you change the recording reference setting. Other modes like 2D, 360, 180 2D all work normally.