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spoottheartist
spoottheartist
New Participant
June 21, 2025
Question

Quest 2 flashing white led on side and inside is a dark grey with nothing in screen after dying

So I've been having this problem where my headset dies and it flashes white on the side led and the inside is the dark grey you see when you don't have the headset on. And I have to hold down the power button for about 10-20 secs so it can fully power off. It's been occurring for 2-3 weeks and I want to avoid a factory reset as I have important data in the headset. Please help!!

      2 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      June 21, 2025

      Hi Spoot_the_artist,

       

      Thank you for bringing this issue to our attention. It is definitely unusual for your Quest 2 to behave this way! We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. 

       

      Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear from you soon!

       

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      spoottheartist
      spoottheartistAuthor
      New Participant
      July 8, 2025

      Which kind of info?

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