quest 2 shows logo, goes into passthrough for about 1 sec, grey screen then goes into sleep mode.

i have reinstalled the software, factory reset, and checked the proximity sensor but nothing changed. fully charging it also does nothing

Honored Contributor

Briefly press the power button once to wake the headset from sleep?

New Participant

it just goes straight back to the grey screen

Honored Contributor

noclu14 wrote:
it just goes straight back to the grey screen

Maybe your proximity sensor is faulty?

To me, it sounds as the proximity sensor simply does not detect that the headset is worn.

New Participant

taping or putting my finger over it does nothing

New Participant

Try covering the sensor with non-transparent tape and setting it to manual standby.

New Participant

still does the same thing and its also factory reset

Honored Contributor

If you live in USA, you could try:

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