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alex6m59
New Participant
August 18, 2025
Question

Quest 2 start then black screen

Hello everyone,

I recently had problem when starting my quest 2: the meta logo appears, then the screen stay still and the headset go to the standby mode even if i have the headset on my head.

Even if i put my finger on the proximity sensor, it doesn't work.

I guess the proximity sensor is the responsible, so i bought a new one but the result is the same.

I wanted to use the developer mode to disable the proximity sensor but it doesn't work at all.

I tried with the meta horizon android application, it tells me "we encounter problems..."

I also tried the meta quest developer hub windows app, and it find the meta quest through usb cable but it says "The headset was not able to connect through bluetooth".

Is there anyone who had the same problem ?

Thanks very much

alex6m

    6 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 22, 2025

    Thanks for letting us know about your situation, alex6m59! 

     

    We can see that you are struggling with the sensors in your headset and we wanted to help you get back in the Metaverse. 

    There are a couple reasons why sensors might be unresponsive, we will be attaching a couple of steps that could prove to be a solution for this particular issue: 
     

    •  If the eyeglass spacer is in use: confirm it is seated correctly and not blocking the proximity sensor
    • Verify the facial interface is seated correctly and not blocking the proximity sensor
    • If the customer is using an unsupported third-party facial interface, remove it
    • Ensure nothing is getting inside the headset under the facial interface such as hair
    • Change the Auto-Sleep timer to anything longer than 15 seconds

    Additionally, you can use the Meta Quest Software Update Tool. You can use this tool to update and repair the operative system in our Meta Quest 2. 

     

    If after these steps you find yourself struggling with the same issue. Do not hesitate and send us a private message by clicking on our profile picture or by clicking on the following link: https://www.meta.com/help/support/

     

    We are always happy to help! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 23, 2025

    Hello there, we just want to check if you still need any further support regarding the black screen on your Meta Quest 2. We look forward to your reply and thank you so much in advance for your understanding and cooperation! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    alex6m59Author
    New Participant
    August 24, 2025

    Hello,

    Thanks for your answer.

    There is no eyeglass spacer or accessories on the quest 2.

    Nothing is blocking the proximity sensor.

    How can i change the auto-sleep timer since i don't have access to the vr headset directly ?

    I juste updated the software with my pc on that url: https://www.meta.com/fr-fr/help/quest/software_update

    Unfortunately, it didn't change anything.

    What can i do ?

    Thanks for your help

    alex6m

    realbluebo
    realbluebo
    Inspiring
    August 24, 2025

    prob restart it 

    Dendennis
    New Participant
    August 25, 2025

    I kept having this problem normal start up then black screen but still sound (as well as the boundary floor level randomly changing), I deleted  boundary history re-created boundary and reset Experimental features to default (just in case) and restarted, that appears to have fixed it (I'll test some more but it seems to have stopped doing it)

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