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Despa1r1551634
New Participant
August 5, 2025
Question

Quest 2 stuck on a black screen

turned on my oculus to see a "meta horizon social has stopped working" prompt that wouldn't go away, so I restarted my headset. Now the headset is stuck on a black screen with that same prompt, except I cannot connect my controllers to the headset to get rid of it, so every time I restart my headset it is stuck on that same screen no matter what after the startup.

3 replies

Anonymous
August 5, 2025

Despa1r​  Try factory reseting the headset to see if that clears the issue.

dogbuddy2010
Participant
August 5, 2025

You can do what oculuness suggested and do a  factory reset or you can bring it to a company that can repair your vr or take a look at it like  Best Buy. Or you can contact meta via a direct chat On there support page and they can provide there support. I hope this helps  have a good day.

steve40
steve40
Honored Contributor
August 6, 2025

Without connected controllers, when booting up the headset, you might be able to use the volume +/- buttons to navigate the menu, then press the power/action button to select the option to cancel the message. Also, possibly, if you wait 2 or 3 minutes, the message might time out and go away by itself, but no guarantee.

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