Hey there KNP54, thanks for reaching out. We came across your post and wanted to offer some assistance.
We want all of our users to have the best experience, therefore, we know that passthrough is an integral part of great gameplay.
For more information regarding how to use passthrough as well as room lighting recommendations, please click here.
In the meantime, would you mind restarting your headset? To do this, please follow the below steps:
- Whilst using your headset, press and hold the power button until you see the Power off screen.
- Select Restart
Once these steps have been completed, your headset will turn itself off and back on again.
If, after this, you are still experiencing issues with passthrough, please don't hesitate to reach out to our wonderful Customer Support team so that one of our lovely colleagues can investigate this further for you.
Hope to see you in the Metaverse soon!
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