Skip to main content
Fargoth549
New Participant
October 14, 2020
Question

Quest 2 wont power on

Hello, My Quest 2 will not turn back on. The white light on the front is solid but the power or volume buttons dont seem to do anything. The screen is black. I've tried holding the power button down without success. Has anyone experienced this? Is there a hard reset combination I need to press?

    22 replies

    Fargoth549Author
    New Participant
    October 14, 2020
    To add, I wasnt doing anything out of the ordinary. My link cable came unplugged and after reinserting the cable and putting the headset back on there was no video.
    PITTCANNA
    Honored Contributor
    October 14, 2020
    hold the power button for a few seconds, keep in mind there is a sensor for when you take it off it will turn off the lcd.

    otherwise try the following:

    To perform a factory reset using your phone:

    1. Open the Oculus app on your phone.
    2. Tap Settings in the bottom menu.
    3. Tap the headset connected to your phone.
    4. Tap More Settings.
    5. Tap Factory Reset and then Reset.

    To perform a factory reset using the headset:

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.
    THESEANWAY1423368
    New Participant
    June 16, 2024

     

    When I turn on the quest it shows the USB Update Mode but when I press the power button it doesn’t do anything. It’s just stuck like that and it won’t connect to my phone or my controllers 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    June 16, 2024

    Hey there THESEANWAY! We would love to get you back to enjoying those fun games and apps as soon as possible! Thank you for providing us with that screenshot as it was very helpful. What troubleshooting steps have you attempted so far? We recommend completing a factory reset using the steps provided in this link.  Let us know if this helps! If you are still experiencing issues after attempting a factory reset,  please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Fargoth549Author
    New Participant
    October 14, 2020
    Very helpful. Thank you Matthew. 
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 19, 2022

    Hey there! Do you still need help with this? If so, please let us know and we'll pick up from where we left off. Thanks!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Morbria
    New Participant
    October 19, 2022

    Unfortunately I have tried everything and contacted support directly and I need to send my brand new quest back  I have requested a full refund as a replacement will be a refurbished one

    Morbria
    New Participant
    October 18, 2022

    Just got my brand new quest 2 and it won't turn on at all. Plugged the charger in and no lights at all. The charger is working cause it will charge my phone. But nothing from the quest........

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 18, 2022

    Hi Morbria! We can understand how this can put a damper on your new Quest 2. No worries, we're here to help out and get you into gaming! We'd like you to use the charger and cable that came with your Quest 2 and let it charge for at least 2 hours. If it still won't power on, please try the following:

    • Try a different cable and charger.
    • Gently remove the facial interface from the headset and charge that way.
    • Remove any third-party accessories from the headset if you have any and charge that way.
    • Try charging from another outlet.

    If you're still encountering issues, please PM us here or reach out to our email and chat teams HERE. We'll look into this further with you. Thanks!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    ttvelement
    New Participant
    December 16, 2023

    How can the Bluetooth turn on if my oculus cant

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 19, 2023

    Hey here, ttvelement, and thank you for reaching out to the community with your issue! Could you give us a bit more context for what you are experiencing? If you're having some difficulty getting your device to power on, were you able to try the steps that we sent above? Did they make any change in your symptoms? Please let us know when you can, we would love to assist you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Pineberry2010
    New Participant
    January 8, 2025

    Yea mine is doing that too but idk what to do about it I have don’t every thing

    JumpingKoala897
    New Participant
    March 28, 2025

    I have to and mine still don’t work 

    KaratekidBST
    New Participant
    April 4, 2025

    Try to hard reboot (hold the power button for 30 seconds). My brother had the same problem.

     

    Terms & ConditionsAccessibility statement