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KaGje999
New Participant
September 30, 2025
Question

Quest 3 -MetahorizonOS Logo on one of my lens

Hi, I just bought the new Meta Quest 3 goggles, and one of the lenses (right one) is constantly dimmed and shows a barely visible Meta HorizonOS logo. How can I get rid of it?

    5 replies

    Maccyb123
    Honored Contributor
    September 30, 2025

    That's unusual. If it was an old device I would be thinking screen burn-in but as it's new it's unlikely to be that.

    Maybe try a hard reset and if that doesn't work, a factory reset and if that fails definitely contact support and take a screenshot of it so they can see it. Good luck, it must very annoying, hope you get it fixed soon !

     

    Maccyb
    Choleni
    Choleni
    Honored Contributor
    September 30, 2025

    Hi KaGje999​ 🙂

    I would bring back the Quest where I bought it and get a proper working one.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 30, 2025

    Hey there KaGje999!

     

    We hear you've decided to join the Metaverse with a brand new Meta Quest 3 for yourself, that's amazing! We're super thrilled to have you join in on your own virtual adventures. However, it seems that there's a little problem with your right lens constantly showing a Meta HorizonOS Logo, that's of course not optimal for your immersive virtual gaming experience and we'd love to take a look into this for you.

     

    So that we can have a look and see what we can do for you, we'd like to ask you to reach out to us privately or via our support channel, and just like Maccyb123 mentioned, a picture would also be very helpful for us. 

    There are a few ways that you can reach out to us, if you want to reach us privately over our community, then just click here, or you can also contact us via our website here.

     

    We look forward to hearing from you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      October 2, 2025

      Hey there,

       

      We just wanted to check in with you and see if the issues been resolved?

       

      If you need further assistance all we ask if for you to PM us! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.
       

      We hope to hear back from you soon.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      steve40
      steve40
      Honored Contributor
      October 1, 2025

      That should not happen. I would be seeking a warranty replacement.

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