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New Participant
June 15, 2026
Question

Quest 3 not charging and black screen along with zero charging light

So this all started after i got done playing 4 days ago i hopped off because my headset died and before this it was charging fine playing fine everything was phenomenal but i tried to get on h3vr and i noticed my headset did but when i plugged it in nothing no charging light it wont even turn on to show the zero battery icon and i tried everything holding the power button and the volume button tried charging it over night didnt work tried blip charging and no new result. And im kind of mad because what could have happend while it was in my case for 4 days and i did not touch it. Also it is still in the 1 year warranty and I have best buy total so im wondering what to do wether or not im gonna have to replace it and pay for it or not gonna have to pay because its still in warranty and i have only had it for around 5 months because i bought it on January 29th 2026. Any tips would be helpful thank you

1 reply

Choleni
Honored Contributor
June 15, 2026

Hi Rocketman2121​ 🙂

so im wondering what to do wether or not im gonna have to replace it and pay for it or not gonna have to pay because its still in warranty and i have only had it for around 5 months

You don't have to pay for a replacement if you still have warranty.

Contact Meta support via email, chat or WhatsApp HERE to claim your warranty.