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dgg44886
New Participant
June 2, 2025
Solved

Quest 3 states I have updates to be installed but I don't

I have a Quest 3 that I have been using for 3 months. I have done one update & now it is stating I have an update 1of8. So I do the button & it starts then get to about 3/4 of the way & stops & goes to the screen where it states sleep for 4 hrs or start down loading. I also have checked to see if I have any update & the system checks & states "you are up to date" ,But I keep getting the pop-up that states I have update to be installed. I have also done the Power & Volume button thing & it does not show any updates. I did a factory reset & it still states I have updates. This is becoming a real PITA. HELP please someone???? 

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    June 2, 2025

    Hi dgg44886,

     

    We can see that you are having issues with your Meta Quest 3 device. We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

    So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
     

    We are looking forward to your message!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    1 reply

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    June 2, 2025

    Hi dgg44886,

     

    We can see that you are having issues with your Meta Quest 3 device. We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

    So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
     

    We are looking forward to your message!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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