Inspiring

Solved

Quest 3 stuck on spinning meta symbol

59 replies
53152 views

I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old).

I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was done. A couple hours later, went to put it back on and had a few things happen. I got the SIM card symbol with the arrow and the green loading bar. Then I got the spinning meta sign just constantly spinning. Then the spinning meta going to black then coming back on and spinning (repeating). I have also gotten the image of a little robot lying on his back looking dead.

We have tried a few things:
1. Hold power down for 30 seconds to restart - doesn’t work
2. Power and volume down, did a hard reboot - doesn’t work
3. Did everything on that menu including a factory reset - doesn’t work

What next? Please help!

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PiperFoxgloveAnswer

Inspiring

I just got off with Meta Quest live chat. They were amazing and it was super helpful. Mine is officially bricked and I'm working to get a new one from them. Make sure you have your box and sleeve if possible - I recycled my sleeve 😞 but it didn't matter. They just need serial numbers, copies of receipts etc. Make sure you do all of the steps I took above as well. They noted that they would have had me do those first anyway. Good luck. I'm just sad that I can't workout now - I was on an amazing streak.

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Mizzmee

New Participant

The problem will be fix how I solve it just buy a new charger a lot available

MetaStoreHelp

Community Manager

Hey Mizzmee,

Thank you for bringing this to our attention! We see that you are having some issues with your device screen and will try our best to resolve the case as soon as possible, so that you can get back to your VR gaming experience!

We would like to invite you to send us a private message so that we can gather some basic account information before we can move forward. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

Korareal

Participant

Hello Meta-Support-Team,

Since yesterday, my Quest 3 has been stuck in a loading and reset loop. Initially, the tracking functions suddenly stopped working, and then I got a black screen. When I tried to restart the device, a white screen kept appearing. I managed to perform a reset once or twice, but as soon as the tutorial was supposed to start, I got a black screen again, and the Quest 3 went back into the loading and reset loop. I suspect it's a reset loop because the image with the disk and arrow appears, the green bar fills up, then the device restarts and ends up in the loading loop again. Even when I perform a hard reset, the image with the disk and arrow appears again. I don't know what else to do. I've tried everything since yesterday to resolve the issue. I already sendet this massage as a direct massage to MetaQuestSupport. I hope i got a quick support.

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cloudroamer

Participant

Ditto buddy I've tried every so called solution from every forum and mine is only 4 months old

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Powerangered

New Participant

Hi, I'm having the exact same issue as the one that everyone else in this thread has encountered on my Quest 3 that is only about 6 months. I was playing Thrill of the Fight 2 last night and set it down like I always had done. I came back and the tracking was lost so I thought that I would restart it since I couldn't select any options in the menu and to reset the tracking. It now will show the screen with the loading android file and will then get stuck on the Meta Horizon OS screen. I've tried to factory reset, however, the UI in order to restart it will only pop up and go away after 1 second. I tried letting it rest by itself for about 20 hours and it still is completely bricked. I was wondering if I could get some further assistance on this please.

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Anonymous

Powerangered cloudroamer Korareal

https://mixed-news.com/en/vr-fitness-kills-your-vr-headset-meta-quest-3-has-a-sweat-problem/

Solved: Re: 4 headset replacements in 4 months - Page 2 - Meta Community Forums - 1244716

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teesnjees

Participant

Great article! Time for change!

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zebragirl

New Participant

I am having the exact same issue but haven't received the android down symbol yet. This headset was purchased brand new on March 24th. Would love to be able to fix this without having to ship and wait on a replacement. Mine is a quest 3.

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teesnjees

Participant

Zebragirl - try to return to the store for a brand new one. If you purchased from a store. Then make sure NO MOISTURE EVER gets in the headset or it will be fried again.

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teesnjees

Participant

So sorry to hear this. My only solution was to get a new replacement from the store I bought it from. Once I got the new one I insured it NEVER EVER EVER gets ANY moisture in the headset. Since I've changed the face piece and keep it away from my sweat, I've not had the same problem.

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teesnjees

Participant

It sounds like you have to return it unfortunately. Then insure NO MOISTURE EVER gets in the headset. They advertise for work outs but it is NOT built for any sweat. Hope it all works out.

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