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New Participant
November 12, 2025
Question

Quest 3 was stuck on finding position, now is stuck on a black screen.

I was playing like normal, and turned my headset off for a bit. I went back on a few hours later and it was stuck on a black screen with the text in the title. I did a factory reset and now it’s just a grey screen. I see and hear the oculus logo when I start it, and I can see my volume when I adjust it. My controllers are also constantly doing a pulse vibration, trying to pair to my headset if I had to guess. I’ve stripped the thing down and scrubbed it with a clean, dry microfiber, as well as swapped the controller batteries several times. I can’t afford to buy another $500 piece of junk and I don’t have a warranty as it was off marketplace. Any help is appreciated.

1 reply

MetaStoreHelp
Community Manager
November 12, 2025

Hi there SwampMan55, we came across your post and wanted to offer some assistance. 

 

We understand that display issues are not an ideal situation. Not to worry though, we'll do our best to get you back into the Metaverse as soon as possible. 

 

Would you mind sending us a private message so that we can investigate this further for you? To do this, go to our profile or click here.

 

Hope to hear from you soon!

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