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Sera2163
New Participant
August 8, 2025
Question

Quest 3S no longer starts up properly.

One day, suddenly, Quest 3S stopped tracking and would not respond to commands.

It seems that the HMD itself is not tracking properly either,
as the image does not move when I move my viewpoint.
Below are the actions I tried.

Symptoms
1 Suddenly, the controller pointer stopped tracking, and the home screen of the quest became extremely unstable.
2When you move your viewpoint, the image remains unchanged and continues to move in the same direction you moved it.
3. I tried restarting the system, but the symptoms did not improve.
4. I restored the system to factory settings, but now the Meta Horizon OS animation plays, but after that, the display stays black even though the power is on. When I adjust the volume, I can hear the sound of the adjustment UI and when the system goes into sleep mode.

    3 replies

    Samia2017
    New Participant
    August 13, 2025

    Hi,

    When I factory reset my Meta Quest 3s, the screen just goes black, what should I do?

    Can you slove it ?

     

    laifu2k
    New Participant
    October 23, 2025

    Meta quest 3S Controller no pointer appeared on screen.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 23, 2025

    Hi there laifu2k !
     

    Thank you for reaching out, and we’re truly sorry to hear about the trouble you’re experiencing. We understand how concerning it can be when your Meta Quest 3S controller isn’t displaying a pointer on screen, and we’re here to help you get back to enjoying your experience as smoothly as possible.
     

    Here are a few steps you can try to resolve the issue:
     

    Hard Reboot the headset:

    Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

    If the boot-up sound is not heard:

    Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.

    Use the volume buttons on your headset to highlight "Boot Device" and press the power button.

    Use the volume buttons on your headset to highlight Yes and press the power button.

    Check for Tracking Conditions

    Ensure your play area is well-lit and free from reflective surfaces.

    Make sure the headset cameras are clean and unobstructed.

    Re-Pair the Controller

    Unpair and repair the controller to your headset

    Software Update

    On your headset, ensure to update your software to check for and install any available updates.

    If the issue continues after trying these steps, please don’t hesitate to reach back out. We’ll be more than happy to assist further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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