Quest 3s, stuck on boot screen.

33 replies
5758 views

Brand new Quest 3s, just received (its literally Christmas day).

Quest kept going to a blank screen once the loading logo disappeared, left hours incase it was doing something with no change, soft resets result in loading Logo then blank screen.

Eventually attempted the factory reset on the device, this took me through the reset, deleting screen etc, then the device restarted. It now goes straight to the boot screen on a restart, the option "boot device" just reloads the boot screen, and any further attempt to factory reset does nothing, just takes me back to the same boot screen. It does nothing else, even turning it off results in it starting itself back up and going to boot screen.

Help!

P.s. Do meta not have any support at all other than fans and pushing their customers to the community forum? There appears to be no way at all of getting in touch with them when there's a problem with a device.

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ImpactNullAuthor

Participant

Regarding the solution to the issue, I'm still curious on how they'd fix it as you can't really download any updates when a device is bricked

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OTRagain

New Participant

My thoughts exactly

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Dbc13

New Participant

Same here, this was the "big gift" this year for 3 kids and it's a disappointing brick right now. I've spent the last few hours trying to troubleshoot and fix it and stumbled onto this thread. Glad it isn't just us, but feel sorry for all the disappointed kiddos and families out there today. For some folks it takes months of saving to purchase a gift like this. Bummer.

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fishonbah

New Participant

Yea I had the exact problem I recommend that you get a refund that’s what im doing and hopefully the new one will work

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isaac99150

New Participant

Mine doesn't work my dad is about to fix it and I got it for Christmas and its not like I can return it to the north pole I was so excited I was running around my house so happy to play I open I turn it on I get to the end of the tutorial and the headset just shutdown stuck on the "reboot factory Reset power off" and some other stuff.

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ImpactNullAuthor

Participant

The operating system that santa uses for them broke sadly, it should be fixed soon enough

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VistaVR

New Participant

I had the same issue with the black screen after the software updated automatically at first start.
After some looking around, I finally I got it to work. I held the power button and volume up button at the same time until the boot screen came up. I was then able to do a factory reset by using the volume up button to select factory reset and then pressing the power button to select the option to perform the reset. Once that was finished it came back and I could pair with the app and continue.

I don't think it mattered, but I also did a manual software update before doing the factory reset, though I had the same issue after the update was performed. However, just in case, here's how do the manual software update via a USB C cable to my computer to update the software from the meta site.
I had to go to the boot screen by holding the power button and volume up button at the same time until the boot screen came up and I selected an option to side load the software. I then went to the site and https://www.meta.com/help/quest/software_update/?view=prepare where I was able to load the new software. When done, I still had to do the factory reset.