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KadisSK
New Participant
July 19, 2025
Question

Quest Pro Controllers @ 30%

Is there a way to decide if you want to update the controllers or not?I'm currently having an issue where it wouldnt update even at least 35% or so. I have also tried turning it on and off multiple times.

The controllers having the ability to update while charging would be nice to have also

4 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
July 21, 2025

Hi there!

 

We see that you are running into some problems when it comes to updating your Meta Quest pro controllers and we would be more than happy to see how we can help get them updated.

 

Please try the following steps:

 

  • Make sure the controllers are fully charged before attempting the update
  • Remove unsupported third-party accessories that may affect the controllers' connection. For example, controller covers, controller attachments, etc.
  • Unpair and pair the controller to the headset
  • Try connecting to a different Wi-Fi/4G/5G network and/or reset your Wi-Fi

We hope this helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
N0TTD4Y
New Participant
August 19, 2025

none of this has helped. can't get on since the head set updated. controllers stay stuck at "updating" but can't see the progress on the update.

MetaStoreHelp
MetaStoreHelp
Community Manager
August 20, 2025

Hey N0TTD4Y,

 

We'd love to help you with your Meta Quest Pro controllers. If you still need support, could you please send us a private message?

 

Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
JiDix
Participant
August 20, 2025

do not update, just like the headset updates, the bug riddled software will just ruin your vr experience. Unless you want to restart and re pair your controller every time you launch vr. Or you want to get overheat warnings on your controllers every 15mins then they disconnect and loss tracking again.

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