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mallydev
New Participant
October 14, 2026
Question

Quest Pro Firmware installation issues

My used Quest Pro no longer boots into the home environment after firmware recovery attempts. Its physical serial number is rejected by your support portal. I need manual serial-number verification, confirmation of whether this is a retail demo unit, and help with official firmware recovery or repair.

1 reply

Choleni
Choleni
Honored Contributor
October 14, 2026

Hi ​@mallydev 🙂

You can try if you can update your Pro by following the steps in the video.

 

If it doesn’t work, contact Meta support.

You can do that through the help pages... even without a serial number.

Do not login on the page - or use an incognito window -  scroll down and click on “accounts, logins and passwords”, then go through the following steps.

 

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