Skip to main content
Viizipn
New Participant
November 28, 2025
Question

Quest Pro Power Button no longer working shortly after purchase.

I purchased a Quest Pro a few months ago, and it was all in working order but then a update happened and the power button all of a sudden stopped working.
Now my Quest Pro is dead, and its charging, however I cannot turn it on even though the battery says 75%, and there is absolutely no response from the power button at all. If there is a workaround that way i can turn my headset on and actually use it that would be great. Thank you.

    4 replies

    Briankpn
    New Participant
    December 9, 2025

    Same for me. I bought mine less than 2 weeks ago, and tonight it won’t turn on with the power button. I only know the power button is the problem because I logged into the app on my phone and tried to cast to it to test it. It cast to the headset, and a message popped up on the headset to press the power button to cast. Tried, but nothing. Frustrating.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      December 9, 2025

      Hey folks

       

      We aim to supply our customers with a high quality product always and are saddened to hear about the experience you have had with your controller. We would like to try to make things right if you would Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      ViizipnAuthor
      New Participant
      December 10, 2025

      You guys preapproved an RMA and did nothing because I had no choice but to buy it 3rd party because YALL decided to discontinue it this early in its lifetime knowing people were going to have issues. I came to y'all about this issue, gave you guys proof in the pudding and you guys knew from the start that I had to purchase this item third party because I did mention (I haven't even had your product for a year.) which should have been a given considering we cannot buy the quest pro from your store anymore.

      Y'all also could have told me right then and there with the screenshots that an RMA could not be done. You guys chose to lead me on and continue with the process of me sending MY headset out to YOU guys thinking I was going to get an RMA.

      Y'all could have taken a headset out one of your full kits and sent it to me and kept the extras to work it out with other people who are having issues, (i.e. controllers, charger dock, cord, etc..) which could have helped y'all in the long run but you guys chose to lead me on with a PRE-APPROVED RMA and chose to do absolutely nothing after leading me on for almost two weeks. I do not appreciate that and cannot recommend this person go to you. You are wasting out rime. Customer SUPPORT being UNSUPPORTIVE.

      Terms & ConditionsAccessibility statement