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Neomance
New Participant
January 3, 2026
Question

Quest Pro RMA Nightmare – Unsupported Region & Defective Replacement

Hi everyone,

I wanted to share my ongoing Quest Pro RMA experience in case it helps others and to get some visibility from Meta.

I live in an unsupported country, so I had to ship my headset to Japan via a proxy for RMA. It took ~2 months and cost ~$400. When I finally received the replacement, it had a dead pixel in the left lens, and within one week, the right lens developed a backlight failure, leaving a huge brightness imbalance.

My only option now is to return it to Japan again for another replacement, but another $400 in shipping is just not financially realistic anymore. Meta is not able to cover shipping fees to unsupported countries. I’ve gone through multiple support reps with no solution. 

I’m hoping to connect with anyone at Meta who can help me escalate this issue. And to ask everyone here if they have any ideas on what I can do.

Thanks for reading.

    4 replies

    steve40
    steve40
    Honored Contributor
    January 3, 2026

    $400 for shipping? That sounds like a lot! What currency is that in?

      NeomanceAuthor
      New Participant
      January 3, 2026

      It was due to shipping and import fees combined from having to ship it to Japan and then Import it back to my country.

      I also was given wrong instructions from META about what to ship resulting a double shipment which they also did not cover.

      Maccyb123
      Honored Contributor
      January 3, 2026

      That's very unfortunate. But it would have been cheaper to dump it and buy a new one. The headset is not much more than $400 if it's a Quest 3. Even if it's a significantly higher price to buy one from a 3rd party seller locally, it's still the more sensible option. If mine breaks and I have no plans to go to Germany, I'll buy one here in Türkiye. 

      Maccyb
        steve40
        steve40
        Honored Contributor
        January 3, 2026

        Given that I would have to pay over $AU 6,000 for an Apple Vision Pro with only 1 year warranty and hardly any games available, I reckon that if I had to pay $AU 800 every year or two for a new Quest 3 with 1 year warranty, then that is not a bad deal in comparison 🙃😁. VR is not a cheap hobby.

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