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DarxNero
New Participant
May 14, 2026
Question

Quest Support Contact / RMA link not working

My friend from South Korea has issues with controllers and has been writing with Support for 6 weeks now, around 14 Mails (!) back and forth. She is a streamer, but has a tough time talking in english.
Her controllers have issues with not recognizing input and stick drift.
She has been offered an advanced replacement, but the links for these didnt work.

She has received the RMA link and tried to proceed with the “Complete Request” step. However, the page redirects her to a checkout screen where it says that shipping to South Korea is not available. They sent her several links, always the same result and that they want to try again and get back to her etc.. This has been a very time consuming experience, with no result.

Now after 6 weeks (!) they say they have technical issues and can only do a normal RMA, where she would have to send them back first and then after a few weeks would receive a replacement.. This is really difficult for her, as she cant really do a break for her streams for that long, effectively she would have to buy new ones instead. While she has the resources, its a waste of money to do that and she would like to see this worked out instead.

Is there a way to get in touch with someone from support, so I could help figure this out with her. I am confused that this is such a difficult experience to get resolved with the support and we think that quest should have a way to make this possible.

9 replies

Maccyb123
Honored Contributor
May 14, 2026

South Korea is an officially supported country, she is able to get technical support in Korean language. She does not need English to deal with support in South Korea. Here is the official information. 

Korean Language Support for Meta Quest 3

Technical Support Availability

The Meta Quest 3 provides technical support in the Korean language. This ensures that Korean-speaking users can receive assistance and guidance in their native language, enhancing their overall experience with the device. 

As it's available, there is no reason for her to have any language issues.

As for you helping her, it would be nice of you, but data protection rules would not allow you to act on her behalf. By the way, shipping to ALL supported countries is available. It's very strange that she said it isn't. That's just not true. 

Maccyb
    DarxNeroAuthor
    New Participant
    May 14, 2026

    Hey there, ty for the response. It surprises me, as they only had been responding in english and not korean. Do u know a way to get on hold with korean support?
    I would have thought so as well in regards to shipping, but thats how its been playing out.. I've been reading the mails and been with her on this issue and i dont understand why they dont get it to work.

    Maccyb123
    Honored Contributor
    May 14, 2026

    Maybe she's talking to the wrong people. South Korea is fully supported.. She should find Korean support inside her Horizon app on her phone.  She can also ask Chatgpt or whatever the local AI used in South Korea to get the information. 

    Maccyb
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