Quest3 stopped working after update.

15 replies
1541 views

After the automatic update that happened the day before yesterday, the Quest3 after turning on shows the meta logo and then goes black.
I tried to update through the meta online update tool and it didn't work. I returned the Quest3 to factory defaults, it didn't work either.
I tried to install the update again through the online tool and the problem persists.

MetaStoreHelp

Community Manager

Hey there,

Thank you for getting in touch with Meta Quest Support.

We understand that update issues are very frustrating, and we're keen to see what options we have available to help! Since we need to collect a few details so we can continue, please get in touch with us over Private Message, and we can help you out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

PricklyMacaw8301

Up and Coming

Same issue. Is there a fix coming for this? There better be one fast, we have all paid for a device now its not working as advertised

MetaStoreHelp

Community Manager

Hello,

Thank you for bringing this issue to our attention.

We understand the situation and would be more than happy to help.

Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution.

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

PricklyMacaw8301

Up and Coming

Best way forward? Fix the update.. maybe try testing updates before release.

J

jg330ric

New Participant

After being updated to the latest Quest3 version 76.0.0.452.315 , I am unable to complete the Link connection process. I am stuck on a black screen with just the Meta logo. My setup prior to this version was working consistently and properly. A version needs to be released asap to fix this problem.

L

LeandroMAuthor

New Participant

I contacted meta support and we tried everything. From reinstalling the update to returning quest3 to factory default... without success. Solution: I have it until the next update comes out. They should develop a tool to go back to the previous version.

J

jg330ric

New Participant

Thanks for trying with meta support.Very frustrating for sure. I have to do a "repair" each time I want to use the Quest 3.Hopefully an update comes asap to fix this.

RaxyChan

Participant

the question is when? lmao. also when meta forced to update to v76 they disappeared not helping anyone or not even showed up in anywhere even the bot doesn't reply 🤣

S

soundsleit

New Participant

Meta - when are you going to fix this? Many of us have been having this issue for several weeks and it's a known issue, so stop treating us like we don't know how to plug in a USB cable. I'm a developer and have a deadline for an upcoming conference, and now I can't consistently or reliably use Link on any machines. I even went so far to, out of desperation, buy a new Quest 3 to replace my Quest 2 and, guess what? After of one day of it working, it too is now not working via Link - same issues all of the users above are reporting, plus this:

https://www.reddit.com/r/OculusQuest/comments/1k60rvn/new_meta_quest_pc_app_update_causing_link_issues/

Meta - it's time for you to address this publicly and, better yet, FIX THE PROBLEM. Are you not a mega-tech firm with billions of $ in profits? Why can't you just address this honestly and give us a fix? I am looking at having to CANCEL the next two months of showcasing this new work!!