Re: Not Solved - Quest 3 stuck in firmware update loop
Yeah that's a bit negligent/ignorant.
Its possible you could make progress by disconnecting the headset's battery for a while - a bit like cmos for pc - but to get to it would be a mission from what I have seen in tear-downs.
However Meta should be able to tell you where the upgrade is stored waiting for applying and then have an official means of deleting or resetting it. Perhaps that can only be done by a technician however and it seems they would rather just swap it for another rather than fix it? and have the customer pay for it regardless. ðŸ˜
My sympathies. Meta are kind of a useless company or so I have discovered.. and then they wonder why VR doesn't have as many customers as they would like....
Do you have a small claims court where you live? Even if Meta don't want to show perhaps they will be prompted to reach a better settlement say a refurb for $170 ??? Good luck.