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Sweetbrown86
New Participant
February 20, 2022
Solved

Referral credit not working

I was sent a referral link to purchase a Quest 2. 
Then i used the link and it ask me to create my Oculus account etc.

When i go to my profile on this site, i could not find the referral credit or a confirmation about receiving the referral, and when i try to use my link again, it said i already used a referral link to this account. Why didn’t I receive the credit?

MetaStoreHelp
MetaStoreHelpAnswer
Community Manager
January 10, 2024

Hi there, Axolotlgaming23! We love hearing that you enjoyed your Quest headset enough to refer a friend. Part of the qualifying criteria for a referral is that the device must be new; it cannot be refurbished or have been registered previously on another account. Due to this criteria not being met, this would be the reason a referral credit was not received. 

As a reminder, the criteria needed to be met in addition to the steps for sending a referral are:

  • To make a referral, customers must have a registered Quest 2, Quest 3, or Quest Pro.
  • The recipient's Meta account cannot already be associated with any Meta Quest devices.
    • Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible.
  • The referral recipient must be registering a new Meta Quest 2, Quest 3, or Quest Pro.
    • The device must be new, not refurbished, and not previously registered to another account.
  • Both accounts must be in a Meta Quest supported country.
    • They don't need to be from the same country.
  • Both the referrer and the recipient must be at least 18 years old (19 in South Korea).
  • The referral code must be applied before setting up the new Quest device.

Please let us know if you have any further questions or concerns. If you run into any issues despite being eligible, please feel free to reach out to us in a private message! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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47 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
February 20, 2022

Hey there, Sweetbrown86. Thanks for reaching out. We understand not wanting to missing out on such a great opportunity💲. We're with out a doubt going to help you get to the bottom of this. 

 

 

Here are some factors that can be preventing getting your credit:

 

  • Please make sure you have activated your device. Your credit won't applied in till your headset is activated.

  • The new account cannot already be associated with a Meta Quest product. So if your device is refurbished you won't be able to receive your credit. 

  • Make sure you have a Quest or Quest 2 connected to a Facebook connected account. 

  • Make sure that you and the friend who referred you are both from the same country. 

Here is a link with more information regarding our referral program. If you have any further questions please reach out to us and we're more than happy to assist you regarding this issue. 😁

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Dilara
Up and Coming
July 7, 2022

We have all the factors right and both didn't receive anything 😔

    Anonymous
    December 3, 2024

    Me too 

      gabe1052251
      New Participant
      December 2, 2022

      Same I don’t know why

      MyNameIsMarz
      New Participant
      February 6, 2024

      i think its quite dumb

      so if my friend sends me a link and i click it after i already set up my quest 2 do we get nothing?

      if so i think the blue bar has to be more specific, it said "you'll both get 30$ meta quest store credit AFTER they activate their headset"

      what im understanding from the sentence is that after i set up my headset i have to click the link and i get the store credit.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        February 7, 2024

        Hey there, MyNameIsMarz. We have received your PM and will be reaching out soon! 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Kinggamerexp
        Participant
        April 15, 2024

        and also btw me an my friend got ours in the past 2 weeks

         

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        April 15, 2024

        Greetings, Kinggamerexp. We are excited that you are trying to share your love of VR gaming with your friends. Gaming, especially virtual, is definitely fun, and even better with more people you have with you. It sweetens the deal that you get a little extra too. We see you are having an issue with the referral code you sent your friend. We would love to work with you to solve this issue. A quick reminder: you can see how to send and accept a referral code here if you need a refresher on how to do it. Now, can you answer a few questions regarding your issue so we can better help.

        • Is the referral a game referral, or is it a quest referral?
        • Is the person you are sending the link to 18+ (19+ in South Korea)?

        Enjoy your day, and we hope to hear from you soon! 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Kinggamerexp
        Participant
        April 15, 2024

        Hi meta! I am sending a quest referral and I’m not send it to Korea could you Plss help me more

        dzwonson
        New Participant
        May 12, 2024

        Hello!

        I've sent reflink to my friend but because of problem with his mail we haven't received reflink credit. Could you please check why? 

        It's really important for me because I'm really glad with my quest but it was a huge gift for my friend and because of that I hope you can add reflink account to her account. 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        May 12, 2024

        Hey there dzwonson! Thank you so much for reaching out to us! Due to the nature of this request we will need to move this to a private conversation. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to hearing from you!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        dooremouse
        New Participant
        June 22, 2024

        I'm having the same problem all of these other people are. I sent the referral link to my nephew and he has just purchased a brand new quest 2 directly on my recommendation and he clicked on it before he set up the device but this is all he gets. Although I will say, it was only luck that he clicked on it beforehand. That is one incredibly important detail that I feel should be more easily findable. Considering how many people have this problem and how obscure criteria are for actually getting the referral bonus are, I'm questioning whether it actually exists or if it's just hog wash. I mean I feel like I have to have a lawyer to interpret them. I feel like if this many people are having this problem, maybe the problem is the source, right? "We have this great bonus for being a loyal customer and bringing other customers in! Oh but you didn't meet subsection 2 of point five of the criteria list that wasn't posted on the main page, so sorry you can't have the bonus then. Good luck and thanks for bringing the new customer in anyway!"

         

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