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AM05
New Participant
December 3, 2025
Question

Request for Assistance - Quest 3 Wrongfully Disabled (Serial Included)

I need help with re-enabling my Quest 3 headset, which was suddenly disabled only a few days after I received it. The device was working perfectly at first, and then without any warning it became blocked by Meta.

Device details:

Meta Quest 3

Serial Number: ***

I purchased the headset second-hand, and after it became disabled I contacted the seller. Unfortunately, the seller provided inconsistent information about the original purchase date and was not cooperative when I requested a refund. I have since resolved the dispute with the marketplace, but the device remains unusable.

I’m hoping Meta Support can help verify the status of this headset and advise on whether it can be re-enabled.

Any assistance would be greatly appreciated.

    6 replies

    Choleni
    Choleni
    Honored Contributor
    December 3, 2025

    Hi AM05​ 🙂

    You might have bought a stolen device.

    Reach out to support via email, chat or WhatsApp here:

    Get Support

    I'm not sure what they'll do...... in my country stolen things that reappear are returned to the original owner.

    Happens to me years ago when I bought something - not a headset - used on ebay...... lost the money and what I bought.

    It seems, you at least got your money back.

     

    Oh, and delete the serial number from your post, please.....it's a public forum, such info shouldn't be shared here.😉

      steve40
      steve40
      Honored Contributor
      December 3, 2025

      Oh, and delete the serial number from your post, please.....it's a public forum, such info shouldn't be shared here.😉

      Too late, I've seen it. Muahahahaha 😈

        Choleni
        Choleni
        Honored Contributor
        December 3, 2025

        😂😂😂

          Maccyb123
          Honored Contributor
          December 3, 2025

          steve_40 🤣🤣🤣🤣

          Maccyb
          austinnbuggy
          New Participant
          March 25, 2026

          What happened when you were locked out? Like, at what process in the bootup did you get the notification that it was locked? Just curious if I were to go out and try to buy a used one, how I would tell if it were locked at that time. 

          Choleni
          Choleni
          Honored Contributor
          March 25, 2026

          austinnbuggy​ 

          austinnbuggy wrote:

          ....... if I were to go out and try to buy a used one, how I would tell if it were locked at that time.

          You can't...... it might work for a while and then get locked. If a device is reported stolen to Meta, it gets locked. This can happen even after you've already bought the Quest and used it for a few days.

          Buying a used device always carries a risk.🤷‍♀️

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