[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

[edit] - NOT AN ACTUAL SOLUTION - THIS ISSUE IS NOT RESOLVED YET - WE'RE STILL WORKING ON IT - NOT A SOLUTION BUT UPDATES ON ISSUE - marking this comment as the solution since I want to make sure everyone can see the updates right away and not be missed. (sorry again for misleading solution but it is necessary *so that everyone can see the updates*)

[Edit 10/17] - The team has provided me with this - Elite Strap with Battery shows up in VR briefly when connected to the headset. After that you must hover over the battery indicator to see the battery levels of headset and strap separately. Display shows the average. Please let me know if you're able to view the percentage correctly!

[Edit 10/16] - Looks like the team has provided me with some troubleshooting and have let me know that they are currently working on this issue. Let me know if anything below helps out or not and I'll pass it along:

1. Make sure the Quest 3 headset has the latest software version.
2. Unplug and replug Elite Strap into headset. Make sure the headset is powered ON.
3. Press the battery once on the Elite Strap and check LED color.
   • Green: Fully Charged
   • Orange: Charging
   • Blinking Orange: Low Charge
   • Blinking Alternating Colors: Error. Try resetting by pressing the button for > 12 seconds while not attached
   • No LED: charge the Elite Strap for at least an hour. This means a very low battery level.
4. If Elite Strap is not charging the headset
   • Try unplugging and replugging from headset
   • Try unplugging and replugging from AC adapter
   • If nothing works, try holding the button down for >12 seconds
5. If Elite Strap is not getting charged by the headset through the dock, make sure to wait at least 2 hours until the headset is fully charged. Charging prioritizes the headset.
6. To reset the Elite Strap with Battery, hold the button down near the back of the strap by holding the buttons down for > 12 seconds.

Hey hey, guys! I was scrolling through reddit and I noticed a couple posts about this issue so I decided to gather them up and ask someone about it. As soon as I get some updates, I'll edit this post. 

Thanks! 

There are 3 numerbs. The Sytemversion. This ist the numer i wrote you. Then there is a number called Version. The number is 5700297669526537896.. And a third number called Runtime-Version. This number is 5700295669526236543. I'm not using PTC. 

I'm having the same issue

5700297669526537896

Not using PTC

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jdd1.2023 wrote:

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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My Q3 Elite battery strap is working and charging fine.  I've been using the supplied Q3 18w charger/cable with the elite battery connected to the headset and it all charges up both the strap battery and headset battery fine.

When connected it shows up on my quick settings menu.  Hovering over this shows the charge levels of each battery.  With both initially at 100%, the strap battery is used first, maintaining the headset battery at 100% until the strap battery shows 0% (and then overall shows 50%).

I'm not sure why some are having problems with this.  The only tip I can offer that seems to work well for me is to fully power down the headset (with strap battery connected) and wait for the white light to turn off before plugging in the charger to the back strap usb-c port.  Doing this, the orange light comes on, and eventually turns green.  I usually see this takes about 2 hours to fully charge.

If you are still having problems, contact meta support I guess. 

Yes I have had 2 strap that did this. I keep returning them to Best Buy and getting a new one. They worked for a couple days then stop 

Yep, same issue here. I also can’t get the quest 3 to stay connected to the PC to transfer some movies. Keeps disappearing. 

so wondering if this is perhaps a USB port issue?

Same problem here. Worked day one never again after. I get a prompt to update on power off but it only flashes for a second then powers off. It’s also worth noting when I connect the strap to my phone to charge it, it also shuts off after a couple of seconds.

Just something I saw in one of my flight sim forums that may help some;

Have got the quest working again, if it happens to you just plug in charger and press the down volume button for approx 1 min

to let the unit re-boot itself

Same issue here. When I plug in the Elite Battery Strap it only shows that it is charging for a few seconds then stops/disconnects itself.

I ran a couple of tests to try and troubleshoot this:
- When I plug my old powerbank (I use on my quest 2) into my quest 3 it says charging the whole time with no disconnection issues. Works fine and as intended.
- When I plug the Elite Battery strap into my phone to charge it, it says it is charging then it suddenly stops much like it does on the headset. 
- When I plug the Elite Battery strap into my Quest 2, it begins charging but then also stops after a few seconds.

So it would seem it's more of a problem with the Elite Battery not consistently outputting power or staying connected to the device it is trying to charge?

To answer the questions:

Version: 57.0.0.297.669.526537896

Runtime version: 57.0.0.295.669.526236543

Not on PTC

No workaround known

(Oh, and I have been able to transfer files onto the headset from a PC via the USB port so I think that's working fine).