Skip to main content
Pugromaniac
New Participant
September 2, 2025
Question

Restricted from meta horizon worlds and meta cant find device associate with sn

Hay so just got a meta quest 3 on the weekend, i set it up and found out im banned from meta horizon worlds even tho iv never been in them before or had vr prior to buying the headset, i went to contact support about it but its not showing my device under my account and when I put the serial number in its saying cant find a device associate with it, the device shows up in the app but not under my account in meta website

6 replies

Choleni
Choleni
Honored Contributor
September 2, 2025

Hi Pugromaniac​ 🙂

Are you banned or is Meta Horizon just not available in your country?

There are only 25 supported countries.

Supported countries for Worlds

You don't have to worry about your missing device on the support page, normally it takes a few days for it to appear on the support page, but you should see it here.

https://auth.meta.com/settings/my/devices/

If you want to reach out to support ....

You can contact them via email, chat or whatsapp here:

Get support | Meta Store 

PugromaniacAuthor
New Participant
September 2, 2025

Im in australia, when I go to horizon profile it says im all good but yet I still cant access worlds for some reason as the app says im restricted "Due to several violations against our Conduct in VR Experiences policy, you can't access Meta Horizon Worlds." So idk whats going on, also on the oculus site it shows my device but not the meta site so idk whags the go but i cant find out how to contact support about fixing the issue with horizon worlds

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 1, 2025

    Hi there,

     

    Congrats on the new headset, we're happy to hear you are joining the Metaverse! We understand you are encountering issues when trying to access horizon worlds, we know that this could hinder your experience. For us to further investigate, we would like to encourage you to reach out to us via private messages.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Terms & ConditionsAccessibility statement