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New Participant
August 9, 2025
Question

Restrictions

So my wallet got restricted and the email that comes with it to tell you is that all you have to do is go in the latest version of the app and go to your wallet and verify your identity but I cant find anything that has you verify your identity so now it's just locked how can you unlock it

    3 replies

    Choleni
    Honored Contributor
    August 10, 2025

    Hi cyberknifee​ πŸ™‚

    the only way I can think of to verify your identity with your wallet is adding a payment method.

    You should reach out to support to see why your wallet got restricted and what you need to do.

    You can do that via email, chat or whatsapp here:

    Get support | Meta Store

    Good luck🀞

     

    New Participant
    August 14, 2025

    This just happened to me and I’ve been searching for solutions with nothing so following or keep me posted  and if you find out please let me know 

    Choleni
    Honored Contributor
    August 14, 2025

    Hi bryson2017.2025​ πŸ™‚

    Did you see the support link in this thread?

    Did you use it??