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Question

rift s horizon link not working

21 replies
2154 views

i hope to find a solution because is from yesterda that if i open horizon link for my old rift s i do not see nothing apart being a black square.

i tried to repair, reinstall, change controllers batteries, restart the pc but not solving.

i checked also nvdia drivers but that was not the issue.

so i have no idea what happened and how to solve.

maybe reinstall previous version of horizon ( that i am not finding aniwhere...)

thanks for your help guys ;)

MetaStoreHelp

Community Manager

Hi there,

We noticed your post and we would love to lend a hand! So to get you back into the Metaverse with us lets try out some troubleshooting.

First thing we would like you to try is to Manually Uninstall and Reinstall the Meta Horizon Link app.

To manually uninstall then reinstall the Meta Quest Link app from your device:

Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any content.
- Learn how to back up your content in our Help Center.
Reboot your computer into Safe Mode.
- Learn how on this page.
Uninstall the Meta Quest Link app using the Control Panel.
- Learn how on this page.
Delete all Oculus folders from the folder called C:\Program Files.
Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Note: The AppData folder is usually hidden. Use these steps to access AppData.
  1. Press Windows key + R to launch the Run dialog window.
  2. Type %AppData% in the Run box and click OK or press Enter
  3. File Explorer will launch to the AppData\Roaming subfolder.
  4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install the Meta Quest Link app again using the setup tool from our website
Reconnect the Rift/Link cable and re-test the headset

If you continue to have issues, please send us a private message so we can look into this further with you!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

1

1KLUBVR

New Participant

Hi!

I'm having the same problem with my Rift.

It started with a message about an update appearing in META. After the update, the system keeps telling me to install drivers. During the process, it says an unexpected error occurred.

I tried following your instructions, but it didn't help.

MetaStoreHelp

Community Manager

Hi there 1KLUB_VR,

We've just come across your comment regarding the issue you are having with PCVR and the Meta Quest Link app. We appreciate you having carried out the suggested troubleshooting steps, as we want to get you back into the world of VR as soon as possible. Please ensure your PC meets the minimum requirements for PCVR.

Please attempt the following:

Restart the Meta Quest Link app
Restart the computer
Repair the Meta Quest Link app

To run a repair:

Download and run the Meta Quest Link app installation software
You will see a screen which says, "Already Installed"
Click the "Repair" option and confirm again on the next screen

Please let us know if this has resolved your issue, as we want you to have the best time in the Metaverse.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hi there just checking in to see if you still need any help?

If you do please don't hesitate to get back in touch!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

dave762023Author

New Participant

hello,

problem with the rift s is solved, i had to cancel all folders and reinstall.

many thank for your help ;) ;)

David

MetaStoreHelp

Community Manager

Thank you so much for the update and for letting us know!

We're so happy to hear that the issue has been resolved! And if you ever have any other issues at all, you know where to find us!

We're always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

V

Vulkangtx

New Participant

Same problen here. Link-versjon 83.0.0.333.349. Black headset in the Rift S. Reinstall 3 times. Error: Quest Link does not work.

D

didac1979

New Participant

Same problen here, please help!

K

Kozakisou

New Participant

i am having the same problem after updated (Using Rift S)...

Q

Queven01

New Participant

Hi I'm having a similar issue I connect my head set to the computer and try to launch Meta Horizon Link App that never actually boots. It keeps saying "Can't Reach Link Service" I have a Rift S. I had not played it for a while and recently trying to use it again and the app has changed previously it was just the Oculus App.

Ever since I downloaded the new app and tried to open it has not been successful always showing same error. I have reinstalled and restarted everything several times and always same results. I have my SN and I can't submit a ticket because the form doesn't recognize the SN. I've also emailed to the support email and have not received any type of reply.

Please help me get this issue solved. I don't know what else to do.

F

Fletchthestretch

New Participant

So the only way ive got mine to work is completely ignore the update as you can still get it to work well mine does without the update as ive had issues about a year ago with it all. So the easiest way is to get everything ready as you would normally wait for the meta app to launch then disconnect your internet completely, myself I take my ethernet cable out, then wait for it to load it wont be able to get the update but your headset will work as soon as it works turn your internet back in and off you go but DO NOT do the update as you will be back to square one!

Hope this helps my fellow gamers out happy vr ing :)

F

Fletchthestretch

New Participant

(EDIT) So the only way ive got mine to work is completely ignore the update as you can still get it to work well mine does without the update as ive had issues about a year ago with it all. I done a lot a research into this and at least I got it to work in the end. So the easiest way is to get everything ready as you would normally wait for the meta app to launch then disconnect your internet completely, myself I take my ethernet cable out, (EDIT) Put your thumb over where your head goes so you can still work with your other hand close the app down and wait for your headset to wake up, then the app should open up as normal and get your self ready. (DO NOT) do the update as you will be back to square one! Any questions id be happy to help just reply to this and il do my best to help you lot out!

Hope this helps my fellow gamers out happy vr ing :)

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