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metzen13
New Participant
September 13, 2025
Question

Rift S stuck on 3 dots and sensors can't track headset

After the most recent update, my Rift S suddenly can't boot completely and is stuck on the 3 dots.  If I try to run the Device Setup again, it says the sensors can't track the headset.

Things I have tried:

  • Restarting my computer
  • Restarting the Rift S
  • Different USB ports on my computer
  • Blocking the sensor in the middle
  • Using the debug tool to enable the Bypass Proximity Sensor Check

Does anyone have any other suggestions for what to try?

      7 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 13, 2025

      Hi there metzen13 

       

      We came across your post and would love to lend a hand to get you back into the Metaverse with us!

       

      If you have received the sensors can't track headset error, please try the following steps!

       

      1. Reseat USB cable from the computer
      2. Reseat cable from the headset
      3. Restart the computer (if on chat, do this last after gathering log files)
      4. Check the lighting:

      Is the play location well lit? (Turn on more light)

      Is the play location too bright? (Adjust the intensity, or amount of light

      Texture is also a factor with tracking. If there is not enough contrast between objects in the room, this could lead to tracking issues.

       

      Part 1/2

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 13, 2025

           5. Check your Windows camera settings:

      Open your Windows settings.

      Click Privacy.

      Click Camera.

      Change the Allow apps to access your camera setting to On.

      Once you have updated your settings, unplug the headset cables from your computer and plug them back in

       

           6. Reinstall the drivers:

      Open device manager

      Go to Universal serial bus controllers

      Uninstall/remove all listed Rift S sensor items.

      Once removed, click scan for hardware changes at the top of device manager and wait a few minutes for the removed items to come back.

       

      If you are still having issues getting this resolved, please send us a private message so we can gather some log files to investigate this further with you.

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Looking forward to hearing from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      metzen13Author
      New Participant
      September 14, 2025

      As noted in the original post, most of these had been done already.  Tried the remaining few, no changes.  PM sent.

      howardpharma
      New Participant
      October 25, 2025

      Same problem, same lack of solution. Any resolution??

       

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      October 25, 2025

      Hey there howardpharma, thanks for reaching out. 

       

      We want all of our users to have the best experience possible, therefore, let's get this sorted for you as soon as possible. 

       

      Have you tried the steps that we previously suggested on this thread? If so but you are still experiencing issues, please send us a private message so we can investigate this further. 

       

      To send a private message, please go to our profile page or click here.

       

      Hope to hear from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      SmokeGraffiti
      New Participant
      June 9, 2026

      mines been off since this update..... wont track headset, all i did was update app.... cable etc is perfect, its put me off meta vr now tbh

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