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StonedReality
New Participant
October 22, 2025
Question

Scratch when viewing.

Not visible on the outside, seems to be the lower left portion of the inside display. It is very thin but when seen once is almost always noticeable and interferes with media.

7 replies

steve40
steve40
Honored Contributor
October 23, 2025

Could you be more vague?

    Maccyb123
    Honored Contributor
    October 23, 2025

    It's possible he might have a scratched lens 🤓😂

    Maccyb
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 23, 2025

    Hello StonedReality!

     

    We can see that you are having an issue with thin lines on your display and wanted to ask you a couple questions to help you resolve this issue.

     

    • How many lines are you seeing?
    • What color is the line that you see?
    • When do you notice it most, it there a time you notice it more or less?
    • Is it visible in immersive Mixed Reality, in Passthrough, or during the startup of the headset?
    • Does it happen right away or after longer sessions of use?
    • Are you aware of any time the headset might have been dropped, exposed to moisture or exposed to temperature extremes?
    • In which eye are the lines visible? Try closing one eye at a time to see if the problem is still visible.

     

    Next we would ask that you try rebooting your headset following the instructions in this Article.

     

    Should you still be having issues with your display, we would ask that you contact us privately.

     

    We wish you a wonderful day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    StonedRealityAuthor
    New Participant
    October 23, 2025

    Seeing one black line with potentially a small smudge and a shadow behind the line. Doesnt look like anything electronic as it is scribble like 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 23, 2025

    Thank you so much for describing what you're experiencing.

     

    We'd like to continue this conversation via private message so we can explore the best options to help resolve the issue. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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